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Business Profile

Fire and Water Damage Restoration

American Veterans Restoration, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An antique clock was broke and *** said they would have it repaired and returned. We have not received the clock.

    Business Response

    Date: 08/30/2024

    American veterans restoration did the water mitigation. American veterans restoration did not move your contents that was handled by PP&R construction that company has no affiliation with American veterans restoration. If they have not returned the clock please let me know how we can come to a settlement amount since this was not American Veterans Restoration who packed you out sir. ** handle only the water mitigation which is the structural drying. 

    Customer Answer

    Date: 08/30/2024

     
    Complaint: 22171460

    I am rejecting this response because: pp and r said that ******** ********* had it. When I talked to him early in this ordeal he said the clock was in his office. The next time I talked to ******** he said it was in my garage which it was not. So the man lied twice and ***** of pp and r lied also. For business to have a behavior like this is unacceptable. 

    Sincerely,

    **** *****

    Business Response

    Date: 09/15/2024

    ******** ********* I am stating *** did not ever take possession of this and I will be willing to resolve this matter somehow. I honestly do not have possesssion of this antique clock I will be happy to compensate you fairly for it. I apologize if someone lied but I assumed it was in **** garage since pp&r packed it 

    Business Response

    Date: 09/17/2024

    From the BUSINESS:
    Sent 9/15/2024 2:37:25 PM
    ******** ********* I am stating AVR did not ever take possession of this and I will be willing to resolve this matter somehow. I honestly do not have possesssion of this antique clock I will be happy to compensate you fairly for it. I apologize if someone lied but I assumed it was in **** garage since pp&r packed it 

    Customer Answer

    Date: 09/17/2024

     
    Complaint: 22171460

    I am rejecting this response because: i want the clock or fifteen thousand dollars. We tried doing business in good faith and this is how they treated us.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:04/04/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 28, 2023, American Veterans Restoration sent work crew to house to repair after water damage. I inform the work crew leader to tell his workers not to wash paint/chemicals in ********* of the house or put in toilets. I told him there is a septic tank system in the house. The chemicals will damage the system. I Informed *********************************** March 23, 2023, by email and text, I saw a worker put a chemical on his hands and arm (paint thinner) and washed his arms and hands in the sink of the house. I contacted *********************************** April 3, 2023, paint had been poured down the bathtub drain in the house. I forward pictures of the paint in the bathtub and drain. I received text from ******** staying he did not see paint in the tub and drain. I asked ******** to come to the house and see the paint in the tub. He refused to come and see the paint in the drain. I am requesting American Veterans Restoration pay to have the septic tank pumped to remove the chemical from the system.

    Business Response

    Date: 10/05/2023

    The resolution was that ***** compensated her in which this was the contractor with PP&R who was on site. This job was subbed to another contractor by the name of PP&R who was on site at the time. *********************

    Thank you,

    ***********************************

    American Veterans Restoration Franchise

    CEO

    Customer Answer

    Date: 10/07/2023

     
    Complaint: 19892183

    I am rejecting this response because: 

    Sincerely,

    *********************

American Veterans Restoration, LLC is NOT a BBB Accredited Business.

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