We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawn Maintenance

Mow It Right, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

This profile includes complaints for Mow It Right, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mow It Right, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/10/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired this company to service my lawn. First and 2nd service they did not pick up or bag the clippings. I called and they informed me they don't do that but could add that to my service for an additional fee. I foolishly agreed to the additional fee. The next cut they only cut my front lawn and not the back. They did not notify me that it wasn't cut, and left clippings on the street, etc. I called to find out why they didn't cut the back and they couldn't tell me why they didn't cut it but said they would reschedule it for the following Monday, with no apology or anything. Thinking about this and looking at my uncut lawn over the course of the weekend I decided that I did not want this type of service, it was too stressful dealing with them. So on Monday I called to cancel my service and asked for half my money back because they did not complete the service but charged me for it. I was told we are not going to give you your money back, you refused the service. I explained my situation again and was told she would have the owner call me. I never received a call and call again the next day. This lady flat out told me that, " you are not getting your money back, you canceled the service". Yes, but I have paid for a service I didn't receive. This unprofessional, inconsiderate, person told me, "You are not getting your money back", and hung up on me! OMG! I felt so helpless, this is just plain wrong. I haven't signed any contract to tell me if you don't provide my service, I have to pay you anyway. They need to be shut the h*** down for the service they provided. Who the h*** are these people? So MAD.

    Mow It Right, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.