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Business Profile

New Auto Parts

Lunati, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on oct 18 i ordered some ****** roller lifters from lunati, on line purchase. it said the parts were in stock. i paid for 2 day shipping. Order # ********* after about a week i called them and was informed that they only had 1 pair, and i had ordered 2 pair. so they put my order on backoredr. didnt call or email me , just didnt ship. i told them to send the one they had and send the other when it came in. after another week still nothing. i called back, same thing , *** said he would ship it out on monday, after another week i called again, same thing, said he would break another kit open and send them both. i still havent gotten my parts but they took my money. Grand Total $173.43 now its nov 1st and i still dont have my parts, i just want my parts and my money back for the 2 day shipping.

    Business Response

    Date: 11/08/2023

    Our apologies for the errors and lack of proper communication on your order.  In the end, we do not have the parts to fulfill your order due to an inventory error, so a full refund has been processed including the shipping.  You should see an email shortly with the refund confirmation.

  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Cam and lifter kit. Part# ******** Grind# VH32-VH33-112. The product is defective as there is excessive lifter noise at start-up. Goes away when engine is warm. I have tried to call them for assistance and nobody answers the phone or returns my calls after leaving messages. I have tried emailing them at least 2 times. 2 weeks have gone by without anyone getting back to me. Extremely disappointed. This product was installed in a brand new engine.

    Customer Answer

    Date: 03/16/2023

    The vendor contacted me and will be sending replacement parts. Thankyou.

    Customer Answer

    Date: 03/16/2023

     
    Date Sent: 3/16/2023 3:06:32 PM
    The vendor contacted me and will be sending replacement parts. Thankyou.

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a set of lifters $832.99. The build took longer then expected but finally get the motor to the dyno tune shop and hear the lifters are bad. Called lunati and sent them in for inspection in January. I had to pay for the shipping almost $100. Was told I would have them replaced in 4 weeks. 3 months later I call and say it's on back order call back in 6 weeks. Asked for a different set comparison. Was told basically no. At this point just send my money back I'm tired of the games.

  • Initial Complaint

    Date:08/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around 3 months ago I started a return/exchange issue with lunati. One of their products, a hyd flap tappet cam and lifter set, malfunctioned and broke, requiring replacement. They sent a hyd roller cam and lifter set to replace it, and lowered the price a bit to make up for the hassle. The next problem with the 2nd set of parts was locked up lifters, which required replacement. After sending those back, and having to call several times to get replacements sent out, the new lifters are also stuck and and unusable. Every time I have to attempt making contact with the company I am on hold for several hours, sometimes even whole business days before someone actually answers the phone. And when they do answer, they either offer little to no help, or just straight out hang up the phone. This latest call that I tried today resulted them giving me an email address that doesn't work to speak to the warranty department. It seems I've lost all ability to contact the company and get this issue resolved.If I cannot get the correct, operable parts sent out to me in an orderly fashion then I would like to not only be refunded in full but also for the extra dollar amount to account for other parts that buying from a different company will require, plus all of my time that has been wasted assembling and disassembling my engine with all their bad parts.

Lunati, LLC is NOT a BBB Accredited Business.

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