Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle in for repairs because I was hearing grinding noises, feeling vibrations, and had my check engine light onall issues that began after a collision involving my truck. Despite this, the repair shop claimed the damage wasnt impact-related, which I know isnt true because none of these problems existed before the accident.When I got my truck back, I noticed the center cap was missing from the front left wheel. The shop claimed the repairs only involved the front right wheel, but I suspect they may have switched the center caps around to fit their narrative. Just like all the other damages sustained, the missing center cap wasnt an issue before I brought the truck in.When I confronted them, they denied responsibility, saying they had video evidence showing the center cap was on the wheel when they parked the truck and claimed they werent responsible for what happened after that. Adding to the frustration, I recently had to repair the same wheel they worked on because it had bent.I suspect that while the shop was working on my vehicle, they either hit something during a test drive or caused damage while removing the wheel to make repairs. This likely knocked the center cap off and bent the wheel in the process. I dont believe I caused the damage myself, and the timeline suggests it happened while my vehicle was in their care.Ultimately, I was out of pocket about $1,100 at their shop and another $400 to get my wheels repaired and mounted. This experience has been both costly and frustrating, and I feel the shop has not taken responsibility for the damage caused under their watch.

  

  Business Response

  Date: 01/07/2025

  Hello, Response to ************************** The customer brought his vehicle stating the vehicle was hit in the front and is now making a grinding noise and vibrating from the front, smoking under the hood and check engine light was on. My tech diagnosed a faulty evap vent valve and a fuel pump control module (located in the rear of vehicle above spare tire), tech found noise coming from the right caused by the screws from the aftermarket tire lights that were installed  were making contact with the brake rotor.   We could not determine that the needed repairs were wreck related.  The customers wife wanted my service advisor to rewrite that the techs report was blaming it on the accident. The advisor told the customers wife that he could not do that and she asked why not and stated "that is what we need you to do".  My advisor explained that we can not contribute  to insurance fraud. The customers approved the repairs to the vehicle. My technician replaced the vent valve and the fuel pump control module, removed the right front (passenger) brake rotor and removed the screws and brackets from the non-factory tire lights. We also advised the customer that the aftermarket light wiring under the vehicle has completely melted and that is what caused damaged to the vent valve wiring. The tech rewired  the vent valve wiring. We also advised the customer that the aftermarket wiring and lights needs to be removed from the vehicle.  When the customer came to pick up the vehicle he spoke to my shop ******* about his vibration concern that he was having and showed my ******* the vibration from the vehicle while sitting still. The customer was advised by my ******* that he could feel some vibration from the engine mounts but then again we could not blame it on the accident. Based on the age of the vehicle and the miles of ******* on the vehicle that worn engine mounts are very common.  As far as the center cap goes, we never removed the driver front wheel and we show that the center cap was still on the vehicle after we parked it and are not responsible for that. The bent wheel might be something that he would need to speak to his insurance about being it was a front end accident. We can be responsible for that either. 

  Thanks,

  **** *********

  Service Manager.

   

  
  

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Explain to the salesman that I did not want more than one credit report ran on my credit. They ran three when I called him today. He said that they only ran one, but he submitted it to three other banks, which is the same thing I did not get an apology. I just got an excuse I would like them to do what I can do reversed these actions on my credit report.

  

  Business Response

  Date: 04/14/2023

  **************** came to our dealership to purchase a vehicle. He was very worried about what interest rate he would get. We told him that interest rates have been climbing higher and higher. He asked us to only pull his credit once. And that is exactly what we did. We only pulled his credit report "one" time as he requested. A few days later he called and complained about his credit being pulled several times. I explained to him we only pulled his credit once like he requested. I also explained that we sent his credit info to three banks so that we could compare the rates to make sure we could get him the lowest rate possible. I also told him that if we only sent his credit info to one bank we would have nothing to compare rates with. **************** had not purchased a vehicle in some time and obliviously did not know that interest rates were high or did not pay attention to what we were telling him. Our job is to get our customers the best rate that we can through the banks that we deal with. I am sorry that he fells like we are liars and cheats, because we are not!!! We have helped hundreds of our satisfied customer get exceptional interest rates.

  Customer Answer

  Date: 04/18/2023

   
  Complaint: 19624805
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings and salutations! In short, I purchased an extended warranty for a vehicle on 08/22/19. Per the contract, I had ******* miles or upon the lapse of ***************************************************************** originally placed in service. Per the Contract, the issue date is 08/22/2019, and the expiration date 08/22/2025. They are telling me that my extended warranty, the 72 months, started from the original manufacturer's warranty start date which is 09/29/16. Thus, I do not get the remaining money from the extended warranty. In addition, went on to show me what was in the computer. The computer indicated that my warranty expired with dates, but let's be realistic, anybody can go in and type in numbers to make it look like something is expired. I have black and white copy from the original date I purchased the vehicle. I have contacted several other car salesman that I know who shared that I am correct. Therefore, I am requesting my refund.

  

  Business Response

  Date: 02/17/2023

  *****, good afternoon. **** asked me to respond to the complaint regarding ****************. He came here maybe a month or so ago and asked when his warranty expired. I showed him when it expired and he disputed what I was telling him. He then spoke with his Mother while he was in my office and she seemed to understand what I was saying. I never heard anything further from them and thought this was not a problem. Attached is a copy of the contract where it clearly states this information. If I can be of further assistance please feel free to contact me. Thanks, *****

   

   

   

  *********************

  Finance Director

  AllStar Chevrolet

  7240 *************************

  ************, ** 38654

  P-************

  ***********************************************

  F-************

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 18870383
  
  I am rejecting this response because: the expiration date according to the contract at the bottom clearly shows, 08/22/2025.  Regarding speaking to my mom in the office, correct.  However, she also stated and I share that we will continue to review this situation.  She did not see the physical contract until I got home.  She wants to bring in a lawyer. Thus, I chose to bring in BBB. 
  
  Sincerely,
  
  *************************