Reviews

This profile includes reviews for Homer Skelton Ford's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Homer Skelton Ford

  6950 Hanna Cv Olive Branch, MS 38654-2128

  
• 

  Homer Skelton Ford

  P.O. Box 726 Olive Branch, MS 38654-0726

  

Review Details

• Review fromOscar A

  Date: 04/01/2025

  1 star
  Their service department and customers service is absolutely awful. They lie and overcharge. They had me vehicle over a month and could not find a fix. They were just guessing and coming up with theories as to what could be the problem to fix. The service manager **** was the worst. They had an excuse for everything.

• Review fromKristin W

  Date: 11/03/2024

  1 star

  Kristin W

  Date: 11/03/2024

  So Ive given them a month to make this right and they havent so now heres my review on Homer Skelton Ford in ************. Definitely would not purchase from them again. I have an *** for my trunk to be fixed and unstuck and their attempts to rig it by gluing the spoiler down only lasted about 10 days so now my hatch will not open all the way and they say they cant do anything about. So instead of fixing my vehicle which is stated on the *** I now have a vehicle with a hatch that I cant open all the way. I will say my sales representative ****** ******* was awesome to deal with but everyone else I have dealt with and talked to have not been.

  Homer Skelton Ford

  Date: 11/06/2024

  We are sorry to hear that we have not met your expectation. We are committed to fixing your vehicle to your satisfaction. Please come by the dealership at your earliest convenience so we can get everything in working order. 

• Review fromJohnathan C

  Date: 09/22/2024

  1 star
  Misrepresentation of Sale. I am in a crisis due to this. I am no longer interested in my debt nor vehicle. I just want justice due to this issue.

• Review fromTiffany H

  Date: 11/22/2023

  1 star
  I made an appointment to get recommended services for my car months ago. I took my car in and from day one they acted like I never even had it in an appointment and that I was bothering them and they treated me like trash when my family went to pick up my car my car would not even start. Please note that I have never in my life. Had any problems out of this car this car has worked perfectly fine up until when my family went to pick it up ( i bought it brand new) and it would not even start, they claim that the battery was corroded. I had checked a recommended service for them to check the battery. They openly admitted that they did not do this now I am in fear of something going wrong with my car because I just do not trust this deceptive practice. How does my car all of a sudden just not start I had zero problems out of this car. I only took it in to get recommended services because I work out of my car and I did not want to end up on a side of the road somewhere. They were supposed to check the battery as a selected recommended service and they admitted that they did not. I do not trust this company.

• Review fromRichard E

  Date: 09/12/2023

  1 star
  Absolutely terrible finance manager and sales manager. You better be careful if you deal with these guys. Worst experience Ive ever had I have nothing bad to say about the salesman.

• Review fromRachel E

  Date: 09/12/2023

  1 star
  Absolutely AWFUL. They will sell you a car that has engine problems. My car has been in the shop for more times than I've driven it since 7/24 when I purchased it. $30K down the drain. And now I can't get anyone to return my calls. I recently purchased a used ******** SUV from the Olive ****** location on 7/24/2023. Shortly after my purchase (on 8/16/2023), I broke down on the side of the road unable to drive my new car. I paid out of pocket (although I purchased a warranty) to have it towed up to get it fixed at ******** (was instructed to take there by ************* Sales team). After a week of beintg in the shop, ******** told me they didnt have the part. I went back to **** and they had me purchase the part from autozone & put it on. When I picked up on 8/24, car broke down again on 8/28. ************* told me "they can't duplicate the problem". It was not ready for pickup until 9/6. They claimed to have taken it on the interstate 8 times to ensure the issue was fixed. I picked it up & had the SAME issue after driving two short distances. I trusted that the safety of their customer mattered more than making a buck. *** asked for this car to be taken back only to be told ** essentially out of luck by *********************. Ive been having the same issue of the car misfiring every time Ive driven it since I bought it. Clearly, Homer Skelton is more concerned about the sale and not the customer which is extremely disappointing. I was told I would be contacted by the general manager of used cars to discuss a buy back option but have yet to hear anything. I cannot imagine anyone on their team being ok with a situation like this if it was their wife and children were in this situation. I have a 1 year old son and have been broken down on the side of the road on the interstate (which is obviously EXTREMELY unsafe and hot in the summer weather) at least 4 times now in the short amount of time I've even driven the car. Do not purchase a used car from them.

• Review fromChesley C

  Date: 09/01/2023

  1 star
  No star if I could!!!! Paid $2,500 cash down 4 months ago!!!! Didnt make it 30 miles down the road and the motor messed up! Wouldnt give my money back to go somewhere else!!! Now has had it 4 months and wont return a call, text or anything!!!!

• Review fromGwendolyn P

  Date: 08/21/2023

  1 star
  Ridiculous!!!!! Homer ************* has had my vehicle for over 35 days and only performed 10 hours of service on it. Then when I pick up my vehicle the breaks were not working. Keep in mind, my breaks were not the original problem and worked fine. Only recently, did they give me a loaner vehicle because I complained about the inconvenience. They have drop the ball on a loyal customer. My experience with the people and their work has been less then stellar. There has been no difference between going to the dealership compared to a shade tree mechanic. DO NOT RECOMMEND!!!

• Review fromDavid M

  Date: 08/15/2023

  1 star
  I brought my *************** for service after spending an entire day trying to resolve a starter issue. I put 2 different new starters on my car from AutoZone and each time afterwards my car failed to start. I had my car towed to Homer Skelton Ford and after a couple of weeks, they called me to say that my engine was seized up and I needed a new motor. I challenged their diagnosis and the Service Manager reviewed my repair again with her "number one" mechanic. They stood by their diagnosis even though I explained that I could start and drive the car by simply jumping the signal wire to the starter to the hot wire. They didn't even listen to me. The car would start and run each time using my work around which anyone with half a brain would conclude that a running car cannot be diagnosed as "locked up." Nevertheless, they charged me an erroneous diagnostic fee of $139 and didn't fix my car. I called a wrecker and had my car taken over to ***** Auto a couple of miles away from Homer Skelton Ford. The next day, the manager at ***** called me to say my car was ready for pickup. They replaced the starter and the car started up right away. I send the Manager of Homer Skelton a message that they could verify my repair with ***** by simply calling them. My experience with Homer Skelton Ford was awful. I was charged for an extremely bad diagnosis that had I listened to them would have cost me thousands of dollars to get my motor replaced. Instead, I had a bill of $328 from *****. I believe Homer Skelton Ford owes me my money back and they perhaps need to listen to customers when they say that they motor runs fine. But, they have ignored me so far.

• Review fromKatherine F

  Date: 05/06/2023

  1 star
  If I could give zero stars I would. If your car needs service, good luck. I have yet to find any dealership that can provide any reasonable or competent level of service in ***********, now including this one.I dropped my car off last Saturday because I need a new CV axle and my power steering needs to be looked at. They never called me, I had to call them, and they told me they lost my keys until Wednesday around 5pm around when I call! How convenient. Whether thats a lie or not Ill find out today when I go to get it.I was told I would be taken care of, a rush would be put on the vehicle to get it into service or they would figure something out to help me. Well I called Thursday afternoon and they STILL hadnt touched my car. Called Friday, and **** never returned my call. Called this morning (Saturday) and was let know that he would not be back until Monday, never touched OR diagnosed my car. And now I have decided to just get it and try to figure out what can be done about it at home. Id rather it sit in my driveway safely, know whats going on with it, and try to figure out the issue at home.I was hoping bringing it an hour away from Oxford to Olive ****** might be a better experience than ************* which is also an unprofessional and incompetent service center. I was wrong. Do yourself a favor, dont trust them, dont trust them with your vehicle, dont give them your money. They clearly dont want it anyway.