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Business Profile

Oil Changes

Take 5 Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/23/23 11:51am- went for oil change, was told I needed a cabin air ************* located behind my glove box, I got that and oil change 4/29/23 6pm: traveling I-55 N, I heard a loud noise & burn smell, pulled over, my ******** checked the tires & looked around my truck didn't see anything so I looked underneath, there was my skid ********************* hanging down to the ground, I got back in my truck & googled those parts, it said the skid panel has to be removed for oil change, I called Take 5 & asked for the manager, spoke with him who apologized & said it was their fault & told me to bring it in, I said I could in the morning, for me to drive home, my mom took her phone charging cord to tie the skid panel upward & manually pushed the undercarriage into another part, I didn't have my original screws/bolts on either part 4/30/23 arrived 9:20am (they open @ 10): the guy asked what did I need, I explained my ************** call with a manager on yesterday, he said pull in bay 2, I had to explain to 3 different guys & one guy says how they keep forgetting to put the skid panels back up, ****** asks do we have another one, the guy says nah I'm talking about this one, I was there about 30 minutes, the guy says you're all done, I said I need to get out & see if its repaired correctly, he says no you can't get ************** but I promise you it's not going anywhere, so I listened to him & left, hours late I decided to check it out & behold they used zip ties everywhere a s**** or bolt was missing, I called up there & asked for the manager, his name was ******** advised me to contact him a couple of weeks before my next oil change so he can the ************** in for my vehicle.5/3: turned AC on & noise comes from glove box area No one offered their apologies, discount, policy information, nothing. I've called corporate office number listed online & no answer, so I looked up the reviews & wished I had before ever going.Total cost paid: $123.81

    Customer Answer

    Date: 06/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

    Sincerely,

    ***************************
    1729 **************
    *******, ** 38611

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    03/14/2023 I took my 2019 ***** sonata to get oil changed and when I left there motor locked I am getting a lawyer to *** them for pain n suffering and to fix my car

  • Initial Complaint

    Date:11/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The most horrible experience I've besides covid! I wake up Friday morning take my son to school & come back home, tell my wife I'm going to get my oil changed. I get there wait for maybe 10 seconds & the tech comes up pulls me in. Keep in mind I've been here several times! Put my info in the system ask me do I want the same oil change I reply yes. The tech comes back & says your coolant is low & we can top it off or do a coolant flush for 25% 0ff & hands me key ring coupon that says 25% off & says keep this for all your visits. I say ok give it to me cool! Ok they're performing the oil ******************************** training new employees as well. They've completed the oil change I believe & look they started to perform the coolant flush but one the techs closes the hood. I say that was strange to myself. The Manger comes to perform or finish the coolant flush & ask me to turn my defrost on & keep the engine running. Then he says you can turn the engine off. I wait for a couple of seconds & they say you're complete. I pull out & I'm waiting for traffic to pass & the I get a reading that says check gauges I say to myself I've never seen this before. Go to the ******* not even ***************************************************************************** start it up the engine immediately starts running hot & try to call on the phone no answer. So I get it to start drive back to the store they pulled me right in they all start to come look at my vehicle. ( I'm getting so angry sharing this!!!) The DM was very nice & tried to fix what he thought was wrong. He tells me it's the throttle body then he says it's the fuel pump. So I ask do you all know a mechanic all the techs start replying & while I'm waiting on the dm to finish I call a mobile mechanic I found on ******** he comes right on & when gets there without even doing anything to the vehicle he said they messed up the coolant process & the vehicle got to hot & cracked the gasket. I tell the dm he couldn't get it started & he

Take 5 Oil Change is NOT a BBB Accredited Business.

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