Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Pest Control Services

Action Pest Control Company

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been a customer of ******************** for many years. Lately, the past few years they have become pushy with their constant reminders on email, text, phone calls, and coming to my house leaving notes. I have been working on my house the past two years getting ready to sell. Ive not been prompt on scheduling with them. Once instance was a couple years ago when someone pulled up in my driveway and placed a bull on my door. I saw on my camera, he didnt spray anything. Just sat in his truck in my driveway, left an invoice stating he did the work. I called the office and ***** came out to spray my home. This year, it happened again. A man pulled in my driveway, left a note to *********** and the next day I receive an invoice stating LeAundric was at my home and sprayed. My gate is always locked so they have to schedule with me. I cant trust this company anymore. I let it slide one time. I emailed the company stating this is not acceptable and I no longer want Action Pest control service. A man named ***** called me today. Said he was with Action Peat control and they havent been able to reach me. I told him Ive been busy and he kept talking over me saying he needs to schedule me before the end of the year. I told him I do not have to schedule. I never signed a contract. He started ******* at me saying hes already paid for my contract and I need to have them spray. I told him I do not want them on my property, stop calling me, stop texting me, stop billing me while he kept YELLING at me. Im not sure who ***** is but he has a horrible attitude and is very unprofessional yelling at customers! Over 20 years I paid them yearly. Emailing me an invoice of a service I did not receive is fraudulent. I will not be responsible for paying a service I did not receive.

    Business Response

    Date: 12/23/2024

    We are writing in response to the complaint submitted by Miss *****. After receiving her feedback, we promptly reached out to her to address her concerns. She graciously allowed us to revisit her property, where we performed the requested service at no additional charge.

    We are pleased to report that Miss ***** expressed satisfaction with the follow-up service. Furthermore, she informed us that she plans to remove her complaint from the BBB as her concerns have been resolved.

    If you require any additional information or documentation regarding this matter, please do not hesitate to contact us.
    Thank you for facilitating this resolution.

    Sincerely,

    ***** Schubert 

    Action Pest Control

    ************

    Customer Answer

    Date: 12/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

    Sincerely,

    ****** *****
    , TN 38016

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.