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Business Profile

Dentist

A Smile 4 U

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Issue: Treatment not completed, provider did not find a replacement as promised, did not give me a refund as a result of incomplete treatment.

    This was 1 of my worse experiences. The staff is not forthcoming with information. If I didn't know what questions to ask then I'm not sure what information would have been provided to me. I didn't learn of any balance until I asked. I didn't learn that claims were not being submitted until I asked. I wasn't made aware that I had the opportunity to follow Dr. ******* until I asked. I was made aware of a tongue thrusting concern the same month I was informed about the orthodontist leaving. I was a patient 12+ months and a tongue thrusting issue was never brought to my attention. My orthodontic treatment was interrupted. I was offered for the orthodontist to complete my treatment a few months out but I lost my trust in this place and do not feel I was going to get the best care if I continued treatment. Appointments were constantly being pushed out due to the provider not me. This place doesn't have a patient portal so patients are unaware of any outstanding balances or claim submissions. Didn't know I had a balance until I asked. Wasn't informed on how to navigate finding a new orthodontist, nor was any assistance offered. The communication is non-existent. I didn't feel as if I was being cared for as a patient at all. Orthodontist was barely in office. Was not made aware that the orthodontist would only be in office a few times a month prior to becoming a patient. Overall not a good environment for me.

    Resolution sought after: Refund plus time and fees associated with starting new treatment with a different provider which equals = $3000.00

  • Initial Complaint

    Date:09/12/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in September, I called to make an appointment and put down a deposit for my child to see the orthodontist at this clinic. I made the appointment for November of 2022. The week before her appointment, I received a call stating that the orthodontist would no longer be taking new patients because he or she was leaving. They assured me they were working to get a new orthodontist. I knew the deposit was non-refundable originally, but since they cancelled they told me I could get it back. I called in January or Feb. of 2023 to inquire about the refund. I was told they would have to request it, and once it had been reviewed, it should be issued no problem. I called again at the end of Feb. to check on the status and was told they only review those requests 1x per month and the time had not happened yet. I called again in March, and I was told the check had to come from the main office in Georgia. I called again April/May, and it still had not gotten there yet but it was on the way and they would call me when it arrived. I just realized today (Sept 12, 2023) I have never heard back from them. I called the office has completely changed staff in August (this excuse was also used this spring so I have a hard time believing everyone left 2x in a year). The office manager was out, and no one knew what was going on (again same excuse from April/May).

    Customer Answer

    Date: 10/12/2023

    The company did send a refund which is all I was asking for.  

A Smile 4 U is NOT a BBB Accredited Business.

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