Complaints

This profile includes complaints for Cannon Motors, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cannon Motors, LLC

  100 N Thacker Loop Oxford, MS 38655-8658

• 

  Cannon Motors, LLC

  607 N Davis Ave Cleveland, MS 38732-2355

• 

  Cannon Motors, LLC

  200 W Russell Ave Calhoun City, MS 38916-5508

• 

  Cannon Motors, LLC

  5402 I 55 N Jackson, MS 39211-4027

• 

  Cannon Motors, LLC

  69900 Highway 82 W Greenwood, MS 38930-5071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday, May 9, I received a called from Cannon Ford Auto ************* & spoke with a lady name ******. ****** informed me my vehicle was ready & the price $298. I asked why the price was high for an oil ************ told me it was for a diagnostic test. I asked what diagnostic ********** said the vehicle was put on a machine & the warranty was not approved & I had to paid for the test. I asked her why I was not informed about the test before the test was done. She did not answer me. The lady looked into the computer system & stated a diagnostic test was done previous on the *********** stated I was not aware & she stated that was because it was covered by warranty. I asked her why she did not inform me about the diagnostic test again when she informed me of the transmission issue. I told her if she has informed me, I could have said yes or no to the test. I said how am I responsible for something I was not aware of. The lady just held the phone. I asked if I could speak with the ************* stated the managers were in a meeting in ********* & would not be available til Monday. I asked can I speak to someone else and she said no one was available. The lady then proceeds to say, "either way you will have to pay for it, so you can pay for it when you pick it up on Monday". I hung up the phone on her. My issue is why make a customer be responsible for something they are not aware of or approved. With the worker statement she basically said it doesn't matter if we informed you are not or what we do to your vehicle, you still have to pay it. The customer service worker was unprofessional, rude, & stated in many words that the company can do what we want to your ************* will have to pay regardless. During the call, I would have accepted an apology for not being informed but the worker made all excuses of why she did not inform me, when she was the one I communicated with concerning my vehicle. I do not agree I should pay for service I did not authorize/informed on

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 dodge challenger from cannon Chrysler, dodge, jeep, ram of Cleveland ms on February 3,2025. Before,I purchase the vehicle I notice a dent by the door handle , I mention it to the sales person **** he said yeah I see. However ,once I got the vehicle home I notice that there was something hanging from under the vehicle by the tire , I text ***** my initial salesman he told me to they would be able to fix it but not the small dent cause it was minor even thought I mention it to **** the day I purchased it. I decided to drive the vehicle a couple days later as I was driving I notice the coolant hand moving I messaged ***** the salesman he said I can bring it in for service and sometimes it does that cause his vehicle does it.. Days later I spoke to the online sales and mention that I would like to trade the vehicle in because it’s too many issues. ******* who I spoke to told me yes you can trade it in , I got to the dealership I was told I couldn’t do the trade in due to my APR being high. Instead they sent it to service. department .The technician said the coolant hand it does that due to the flow of the wind but he did find an oil leak . I just purchase the vehicle it shouldn’t be an oil leak . When I pick my vehicle back up I note the fuel range said 36 miles than drop to 24 thanks went back up to 54 I called the service department they test drove it an seen it also . They have had my vehicle for over a week . I called the finance company to see what options i have, I could turn it in voluntarily , they said it at auction and I pay the difference. This is unfair due to me only driving the vehicle 4 times and each time it was an issue found. They sold me a lemon . I have 2 small kids I need a dependable vehicle … The Warranty papers is in the vehicle which is in their possession at this moment. I feel due to me being a woman they think I will accept anything .

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They *** **** Car lot They should work on ***** they said that it was too old for them to work on that is not right if that's the case they should tradrme for a newer one if that's the case if not then they should work on it .and if not they shouldn't be in business.

  Business Response

  Date: 11/06/2024

   

    The manager, ***** *******, has tried on several occasions to contact Mr. ****** but has not been successful to date.

    Thank you

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pretend to be so busy that they can fix your car my car has been there for 6 weeks just sitting there. Claiming they were short staff but every time I call my service advisor is gone to lunch. Cant never get the supervisor on the phone either and he never returns calls. **** itself cant do anything until these people at the dealership do their job.

  Business Response

  Date: 10/22/2024

   

  Customer dropped off vehicle on September 24, 2024 without an appointment and was told it would take a few weeks to work it in.
  Vehicle has never been to this dealership so we have no history on it.
  Advisor did leave her messages without a return call throughout the process
  Service manager and advisor last spoke to the customer 10-21-2024 and provided the customer with an estimate. 
  The repair isn't what the customer was told from someone else, so she wasn't happy. She hung up on the manager
  The customer called **** requesting **** financial assistance 10-21-2024
  **** has yet to send what they need from us.

  Thank you.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car from them under warranty, the salesman quit the day after. We confronted them to fix vibration issues and a clicking noise and the issue of it not cranking right. Needless to say they lied to us about correcting the issue. Now the short warranty is up, I’ve replaced 3 tires with knots, the rotors are warped and the clicking is a bad axle I have to fix. Plus it still don’t crank every key turn. It’s a 2018 Toyota Highlander

  Business Response

  Date: 08/29/2024

   

  The customer actually sent the complaint in on the wrong store. We
  called him the day the complaint came in a couple of weeks ago and he bought
  the car at the Nissan store in Pascagoula and he was supposed to withdraw the
  complaint. Gordon the GM at Nissan called him the same day and told him he
  would fix the issues with the car and the car is at the Nissan store now being
  repaired and the customer is in a loaner car.

  
  Let me know if you need anything else.

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 14th,2023 I purchased a 2019 Mercedes Benz from Cannon Motors in Greenwood, Ms. four days after purchase the car started to make a loud funny noise i called my sales person and asked did she put gas in the car because the car was delivered and i thought it may have been bad gas, but turns out the car has a lot of electrical issues that have still not been resolved, the car has been to 4 different dealership since purchased and is currently at the Mercedes Benz dealership in Tuscaloosa Alabama, The general manager at Cannon (Mr. ********) agreed to pay for the cost of repairs and told me that the dealership was waiting for a wire harness so they could make the repairs. Because it was taking so long to repair the vehicle i took it upon myself to call the dealership and the repair manager told me they were not waiting on a part they are waiting on payment for the work that was already done, that have the wire harness in stock but the dealership( cannon) was trying to see if the warranty would pay for it first. they have not kept their word in saying they will pay for the repairs instead they are doing everything they can to prevent from paying.

  Business Response

  Date: 07/23/2024

   

  We have authorized repairs at ******** ** **********. 
  Mercedes does not have the part to repair the vehicle and the part is only
  available from Mercedes.   Mercedes has ordered the part but I'm
  unable to do anything further until they complete the wiring repair.
  
  In the meantime, we have given our customer a vehicle to drive and
  we've offered to trade back for the vehicle.
  
  ***** *******
  General Manager
  
  69900 Hwy 82 West
  Greenwood, MS  38930
  
  

• Initial Complaint

  Date:03/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to report an incident involving the general manager at ***************************. I believe that they have misappropriated my gap insurance check in the amount of $600, which was intended for my previous vehicle. This action is unprofessional and constitutes as scamming in my opinion. I was not aware that they had applied the funds to a new vehicle until I went to cancel two policies and only received one check back.After purchasing a SENTRA, I was informed by GM that I would need to make an additional $700 payment in order to receive a Nissan rouge. This requirement came as a surprise, as I had already put down $3,000 at the time of purchase. However, no mention was made about my GAP coverage being applied. Despite my requests for assistance and my entitled funds to be mailed to me, the dealership refused to help or provide any further support. Additionally, it is concerning that during this transaction, the dealer was seen using my 2018 ***** for personal use during lunch. This behavior is unacceptable and reflects poorly on the dealership's professionalism.

  Business Response

  Date: 03/22/2024

   

  ********************* did purchase a 2023 Nissan Sentra from Cannon Nissan of Jackson, and she did return less than a month later to trade in the Sentra to buy a Rogue from the dealership.  At the time of purchase of Sentra,********************* put $3000 as stated by her, and she did purchase GAP on the Sentra.  In order to put together a deal when she purchased the Rogue we required that $1250 down.  She put down $700 at the time of sale of the Rogue the other $550 came down from her Gap Policy cancellation.  She had purchased Gap for $600 dollars on the Sentra, and there is a $50 cancellation fee.  ********************* signed a cancellation form, and she also signed multiple other forms stating she was putting down $1250.  We do not owe ********************* the money she is claiming that we owe her. 

• Initial Complaint

  Date:09/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 31, 2023, I went to Cannon Nissan in Jackson, Ms to get my AC serviced on my 2015 Nissan Altima because the AC was blowing hot air instead of cold air. Nissan Service Advisor, ******, told me I needed compressor. After this service was completed, the AC worked fine. I paid $1399.22 for this service.
  
  Two days later, my AC cool air went out again. I called Nissan Service Department again and told them what happened. They told me to bring it back. I attempted to bring the car in for service Sept 2, 2023, but the technician was OFF. Sept 4, 2023, Nissan was closed for Labor Day. Therefore, I returned it the next day on Sept 5, 2023. After dropping the vehicle off, later that day I received a call from the Service Advisor stating I need a new IPDM. In addition, another compressor would be covered under warranty. I asked him why didn’t they tell me I needed that the first time. He said they had to ween out the first possible solution and if that didn’t work then this computer service to my car would. He ensured me a “specialist” was going to resolve it. I placed my trust in Nissan and the information that was giving me. When I picked up my vehicle on Sept 9, 2023, the AC was working and I paid for the second service which was $697.26.
  Twelve days later while traveling in Dallas, TX, the AC went out again. The car belongs to my daughter ****** which now lives in Dallas, TX. Now I am beyond upset because I trusted Nissan to make full repairs to my AC issue because supposedly they are the experts on repairing their own vehicles. Also, I have paid a total of $2,096.48 for unresolved repairs. I’m requesting a FULL refund because the issue could not be resolved at Cannon Nissan in Jackson, Ms after the second attempt. I wasted my time and money. How would they feel if they ordered a $250 meal and even after the second attempt to correct in the meal it was still not right. It is not fair to me. I am asking to repair the car in a Dallas, Tx location or Refund me my money.

  Business Response

  Date: 10/02/2023

  The service manager, ***** *****, reached a resolution to her problem.  She is supposed to take the vehicle to a dealership in Dallas, have it checked for any problems related to her complaint. At that point, have the dealership in Dallas call Mr. ***** to discuss and resolve the problem.

  Customer Answer

  Date: 10/02/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ******* ********

  
  

  
  

  
  

   

• Initial Complaint

  Date:06/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 27,2018 I bought a 2014 Buick enclave from cannon motors in Oxford Mississippi. At that time I was sold a life insurance policy on the car for $1,824.59 plus interest.The agent at the car filled the policy out electronically, so I didn't read the policy before signing it. I paid my car off a year early, April 2023. So I was due a refund. I was told that I needed to come to the car lot to fill out the paperwork. After about a month I called Versant life insurance to see if they got the paperwork . They told me that they had and that they had mailed the refund to cannon motors. But after reading the policy I realized that the agent had checked the incorrect answer on the policy making me eligible for a policy that I didn't qualify for so if something would have happened to me it wouldn't have paid. I told him that I was on disability and not working, and on the policy where it asked if I had diabetes, high blood pressure, heart disease or a mental disorder, I told him that I suffer from all them, but he marked no for the answer. Those things would automatically disqualified me for the policy. And it stated in the policy that if at anytime it was discovered that I wasn't qualified for the policy that the entire premium would be credited back to my account. I have discussed this matter with cannon motors and the insurance company but I haven't had any results.

  Business Response

  Date: 07/11/2023

  Ms. ******** purchased a decreasing life policy from Cannon
  Motors, effective 2/27/2018. She requested cancelation of the policy on
  5/16/2023 because she paid off her vehicle early. The dealership calculated her
  cancelation refund as $36.49 based upon a 4/14/23 cancelation date using the
  Rule of 78ths method. She claims she should have received a refund
  based upon a Pro Rata calculation ($255.44).
  
  Pursuant to Miss. Code. Ann. § 83-53-17, “Each individual
  [credit life] policy … shall provide that in the event of termination of the
  insurance prior to the scheduled maturity date of the indebtedness, any refund
  of an amount paid by the debtor for insurance shall be paid or credited promptly
  by the insurer to the person entitled thereto … The formula to be used in
  computing the premium refund shall be the “sum of the digits” formula with
  respect to decreasing term credit life insurance and credit disability
  insurance, and the “pro rata” formula with respect to level term credit life
  insurance.” (Emphasis added). Ms. ********’s refund was appropriately
  calculated under the law.
  
  Additionally, Ms. ******** contends the agent incorrectly
  answered questions regarding her health condition. She states in her complaint
  to MID that the agent marked “No” regarding whether she had diabetes, high
  blood pressure, etc. when, in fact, she has all of these conditions. She argues
  had she died no benefit would have been payable. Her latter argument is irrelevant.
  She didn’t die. More importantly, Ms. ******** signed the application. She
  makes no contention to the contrary. The application states, “Your signature
  below means that you agree that: 1. I/We have read or have had read to me/us
  this application and these answers are complete and true to the best of my/our
  knowledge...”
  
  Furthermore, Ms. ******** either marked herself, or had the
  agent mark, “Yes” to the third question regarding whether she had received
  treatment in the past two years for any “mental condition.” She or the agent
  then wrote in “anxiety or depression.” It’s clear the agent and Ms. ********
  engaged in a discussion regarding these matters and that she affirmed, by her
  signature, the accuracy of the answers.

  Customer Answer

  Date: 07/27/2023

  Yes I did engage in a conversation with the agent that is why I know he knew that I had those illness, and as far as me signing, I signed because I thought he had marked the answer I told him to mark., So I signed when he asked me to sign. That's my fault I shouldn't have signed before reading it for myself. Please ask them to send whatever refund is due because I haven't received the $36.49 . Thanks you for your assistance.

  Customer Answer

  Date: 08/05/2023

  
   

   Complaint: ********

  
  
  

  I am rejecting this response because:   They are not telling me truth about what happened.

  
  
  

  Regards,

  
  

  ****** ********

  
  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ford truck for ******* **** left with service dept December 2022 for a torque converter issue covered by warranty. Multiple phone calls made to service dept for resolution. Originally, was told they were waiting on a part. Phone calls never returned. Had to go to dealership to speak with someone. Received notification 4/19/23 that the truck was finally repaired. Picked up on 4/20. It would not start because the battery was dead (during the 4 months of the service dept keeping the truck, they failed to keep the battery charged). The truck was jumped and cranked, brought home 25 miles away from dealership. Once parked and turned off, the truck would not crank again. Placed on a charger at home and the truck still would not crank. $100 was paid as the warranty deductible requires. The service was poor and communication almost non-existent unless we (family) vigorously pursued. Now the truck still will not crank. We have no way of returning it to the dealership unless it is towed which i am certain would be our expense.

  Business Response

  Date: 04/27/2023

   

   As far as we know, we already got the truck back and redelivered
  it to the customer, whose name is **** ****. ***** spoke to him yesterday, and
  we're under the impression everything is okay now. If they're simply asking for
  the vehicle to be fixed then I believe we've done that. If there are remaining
  issues then we'd ask **** **** to reach out to us and let us know. 
  
  Let me know if you need any additional information on this. 
  

  Customer Answer

  Date: 04/27/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ***** ****