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Business Profile

Beauty Supplies

Product Junkie Naturals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

This business has 1 alert

Complaints

This profile includes complaints for Product Junkie Naturals's headquarters and its corporate-owned locations. To view all corporate locations, see

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Product Junkie Naturals has 2 locations, listed below.

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    • Product Junkie Naturals

      5053 South Drive Pearl, MS 39208

    • Product Junkie Naturals

      111 Fairmont Plz Pearl, MS 39208-3424

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made several online purchases..the first one was may 2 2022..I reached out to the company..and no response..it's been over 3 months.i feel this is theft at this point

    • Initial Complaint

      Date:08/20/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,

      On May 2, 2022 I put in an order with this company and when I placed the order they let you know that due to Covid things were a little behind it would take till June to send out your stuff. I understood it in on June 8 I received the email saying that There was a shipment for my order. As of today August 20 I have not received anything and it still is sitting in pre-shipment on the post office website. I would like a delivery of my items or a refund

    • Initial Complaint

      Date:08/19/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 orders out with them, 1st 1 placed in May, 2nd the beginning of June (first week). No items have arrived and no communication has been returned—calls, messages via email and social media. An attempt at leaving a review on Facebook automatically defaults to recommend so explains the 5 star rating.

    • Initial Complaint

      Date:08/07/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this business in early May 2022 with the expected ship date around June 10, 2022. The shipping was delayed for some reason about bottles. I was patient then, but now it’s august 7, 2022 and I haven’t heard ANYTHING and I’ve sent many emails and messages about my order, and gotten no response! I ordered approximately $200 worth of products and this is unacceptable!!

    • Initial Complaint

      Date:07/29/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to contact merchant serveral times using the email and phone number (601) 665-4495 and no one answer and you can not leave a message regarding my order **** placed on July 16, 2022 . Although the site is still up, and I continue to send emails I received no answer this has been going on 2 weeks . I have got a confirmation that my item was shipped July 19 and it has not moved in over 10 days. I am to try to reach the merchant as the site might be closing soon and I will have no way of receiving my money back. If the site is close how I get my money back? Afterpay is telling me to reach out to the fraud seller which will be closing when they can refund my $22.88 payment of stop these payments until the matter is resolved before the site is shut down and no way to contact them. The reason they are not replying back to me because they are going to close and take my money and Afterpay is not helping by telling me to contact a merchant that is not answering my emails or phone calls.

    Product Junkie Naturals is NOT a BBB Accredited Business.

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