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Business Profile

Electrical Contractors

Next Generation Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 2023
    Next Gen came to fix ceiling fan and the lights next to it. Man came and spent hours trying to find problem but didn't fix it and promised to come back to finish the job. They refused to answer my many calls and never came back but charged me $125 for "diagnosing" the problem which they NEVER diagnosed. Basically they stole $125 from me. I'm 76 living on a fixed income and cannot afford to GIVE AWAY $125 for NOTHING! Since they didn't know what they were doing and never came back, they should never had taken my $125. I would like the theft of this returned to me so that I may find someone competent enough to fix my problem.

Next Generation Electric is NOT a BBB Accredited Business.

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