Complaints

This profile includes complaints for Club4 Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Club4 Fitness

  Ridgeland, MS 39157-8671

• 

  Club4 Fitness

  4900 Poplar Springs Dr Meridian, MS 39305-1650

• 

  Club 4 Fitness

  3930 Airport Blvd STE C Mobile, AL 36608

• 

  Club4Fitness

  2792 John Hawkins Pkwy Hoover, AL 35244

• 

  Club Holdings I, LLC.

  4440 Western Ave Knoxville, TN 37921

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined personal training last year for 6 months. They keep charging me ******. I have cancelled 2 times at the club with PT manager, email, n link. They wont charge for months then randomly charge the ******. Also my trainer was fired n never notified. They owe me 60 paid for sessions. Now I am getting collection calls for ******. I cancelled card so they could charge n notified 3 separate people. They continue to rerun and charge me full amount, now say I owe ****** cause of this action. I have been lied too and have text and email proof. They need to have personal training program cut off completely.texts are last week from Flowood personal training manager.

  Business Response

  Date: 05/09/2025

  Thank you for reaching outwe understand how frustrating this has been, and we are sorry for the experience you've had.
  After reviewing your account, we want to clarify that at the time of your cancellation request, there was a balance of $432 due. Per our policy, cancellations can't be processed with an outstanding balance, which is why charges continued. This has led to the current total of $864.00. At this time, this balance will need to be paid in order to properly and effectively cancel your personal training and your membership if you choose. 

  Customer Answer

  Date: 05/09/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23302838

  I am rejecting this response. I had already gone to link and cancelled months before then charged out of the blue. So now they can keep doubling it, thats quite a scam you have going on. I have email links from 3 different dates that I can find where I went through and cancelled personal training. My next step is attorney general and then a judgement if needed. You cannot just charge people.

  Regards,

  ********* ******

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Club 4 fitness enjoyed me paying dues for over a year but did not regularly attend the gym only *** me to cancel my membership due to hardship try to make me pay another membership fee in order to cancel. This company is a scam a gyms. They actually sent me to an outside collections agency (***************************) for 10 ______ dollars. Do not use Club 4 Fitness. I am going to post this experience to ALL of social media platforms. Please have this company to stop harassing me through damaging my credit report.

  Business Response

  Date: 05/07/2025

  Were sorry to hear about your frustration and would like to clarify a few important details regarding your membership. Our records indicate that you joined Club4 Fitness in March 2023 and placed your bank account on freeze in December 2024. At that time, your account had an outstanding balance of $10 due to an attempted draft that was unsuccessful. Putting a freeze on your bank account does not cancel the membership, and per the terms of the agreement you received at sign-up, all cancellations require a 30-day notice and must be completed with a zero balance. Members also receive a cancellation confirmation via email once the process is finalized. Additionally, our memberships are not based on check-ins but follow a flat monthly fee model as disclosed in your agreement. We strive to be fully transparent with our terms and provide copies of the agreement at the time of enrollment. Your account was referred to ****** & Associates for collection of the past-due balance. Additionally, your total payments for the duration of your membershipincluding the annual fees and enrollment feeamount to less than $350, not the $2,000 you mentioned in your complaint to *** **************** To settle your balance, please contact ****** & Associates directly. They will be happy to assist you.

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The club staff is not cancelling my membership, and every time I go there to ask to cancel it, they tell me the same lie again and again. First, they will tell you oh everything is taken care of and we have to email the higher management first, and they will cancel your membership, but you still see a charge on the next due date, and when you inquire about it they would say oh we forgot to cancel your membership. we didn't send the email yet to the higher management don't worry we will take care of it. and that's how they will keep charging you extra again and again. Other thing is they charge you one month extra after you cancel your membership. This is straight up fraud and deciet. I want my money back and my membership canceled. I want the business bureau to take strong action against them. You can see a lot of other people complaining about the same stuff on ****** reviews. Please check it. There are already a lot of complaints against them on BBB, and they are unresolved. I hope my issue will be resolved soon.

  Business Response

  Date: 04/24/2025

  Thank you for your feedback.
  We apologize for your experience at our Club4 location. The club has been notified of your issue.

  The proper steps to cancel your membership. 

  Toll Free ************
  mail to: ***********************************************************************
  
  How do I cancel my account online?
  1. Go to *********************
  2. Sign in or click on Register to create an account.
  3. Select the My Agreement Info tab.
  4. Click Request Cancel.
  5. Fill out all the information on the form.
  6. Click the Submit Cancel Request button.
  7. A summary will be sent to your email on file.
  
  Here are the steps to successfully cancel your membership:
  
  How do I cancel my account online?
  1. Go to *********************
  2. Click on "Register" to create an account
  3. Select the "My Agreement Info" tab
  4. Click "Request Cancel"
  5. Fill out all the information on the form
  6. Click the "Submit Cancel Request" button
  7. A summary will be sent to your email on file

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son, *** *****, attempted to cancel his gym membership in August 2024 because he was leaving for college. The person at the front desk informed him that they can't cancel the membership, but they could freeze his membership until he came back in town next summer. My wife was with *** during this conversation. The front desk person never mentioned that in 6months the membership would automatically start billing my account again. My son and my wife both confirmed that they were not notified at the time of freezing the account that the account would become active again in 6months.
  
  When I noticed the charges on my account in February I immediately called the gym and asked why I was being charged for my son's FROZEN account. I was told I would have to call the billing company (*** *******). When I spoke with ****** at *** she said this shouldn't be a problem, I'll talk to a manager and get the refund OK'ed. She came back on the phone and said the manager, ****, refused to approve the refund. She apologized and said this is a very common problem with this particular company. ****** suggested that I call back and talk to **** at Club4.
  
  I called Club4 and asked to speak to ****, but the person that answered the phone, *****, wouldn't allow me to speak to ****. I asked him if he could approve the refund considering the circumstances, especially since my wife and son weren't notified that the frozen membership would automatically begin charging my account again after 6months. He said that company policy is to not give refunds for this particular problem. I asked if he could have **** (the manager) give me a call to discuss the refund. ***** said I'll give him the message, but I can't guarantee that he'll return your call.
  
  I am out $140+ and it sounds like I'm one of many members that have been duped by this "freezing" membership scheme.

  Business Response

  Date: 03/25/2025

  Good afternoon, thank you for your feedback. Our cancellation policy is clearly stated on the first page first paragraph of our membership agreements which is automatically emailed to each member upon joining. The steps are clearly stated, agreement attached. Our freeze policy is once per year a maximum of 6 months, which freezes your monthly dues not annual maintenance fee. In this case the membership was frozen per request for the maximum time of 6 months. Once the unfreeze date is reached it does indeed bill monthly accordingly. Have a wonderful day.

• Initial Complaint

  Date:02/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in personal training sessions with this gym, clearly mentioning during enrollment about my preexisting injury. I was reassured the personal trainer who will work with me knows exactly how to handle my injury. It so happened that during my first session with her she made me do exercises involving weights etc which caused more serious pain and caused injury to me as the trainer was clueless . This led to me having to immobilize my arm and my doctor asked me to avoid all exercises until this heals. When I reached out to the gym to cancel my membership they gave me a run around and requested a doctors note, which I provided and today I received an email that they will cancel my personal training membership but will charge my card again on 2/28/2025 for one more payment . This is absurd and ridiculous. I am unable to use any sessions so why do they have to charge me. In fact they should be refunding my fee for the multiple sessions that I did not use due to this injury. I believe this is unacceptable and somebody should take action against this fraudulent practices and also these gyms should have trainers with some experience and not blatantly lie just to get people to sign up.I had enrolled on 01/29/2025 and just did one session of personal training on 2/4/2025 which is when the injury happened in the presence of my trainer. I had paid for 8 sessions in the month of Feb and only did one and instead of refunding me my money as this is a clear case of negligence they are now wanting to charge me again for the month of March despite a note from my doctor.

  Business Response

  Date: 02/28/2025

  To Whom it May Concern:

  
  We received a cancellation request from ****** **** on 2/14/2025 due to the following, need a well experienced female trainer who can work with me given my arm limitation (and other health limitations) and I need her at times that work for me.

  
  We responded on 2/17/2025 with our standard cancellation options, because we do not lack certified trainers who could service sessions for Ms. ***** We offered to freeze the agreement for up to 3-months to allow her time to heal from her health limitations and for another acceptable female trainers to be obtained, that may be up to Ms. ***** standards. However, she refused to be paired with another trainer.  

  
  As written in the signed personal training agreement,cancellations can be offered due to a permanent disability and require proper medical documentation and 30-day written notice. Necessary documentation from Ms.***** doctor was received on Monday, February 24, 2025. Based on this information, we have processed the cancellation of her personal training agreement as requested, in accordance to the signed personal training agreement and our company policy. Per our policy, the cancellation is effective at the end of the 30-day notice period, which includes a charge owed during the cancellation period on 2/28/2025.

  
  The final payment owed was received on 2/28/2025 and the personal training agreement for ****** **** ********** has been cancelled with no further payment or action required.

  
  Sincerely,
  
  Personal Training Customer Service
  **********************

• Initial Complaint

  Date:02/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The advertised time for this gym is 24 hours 7 days a week. I come to the gym at roughly 10pm and myself along with another gym goer is unable to get into the gym with barcode. No way of contacting customer service.

  Business Response

  Date: 02/11/2025

  All members who are registered for membership at this location are told that we are a 24/4 facility meaning, Monday night through Friday morning we have 24 hour access to all Premium and Premium Plus members. Friday night through Monday morning we operate during staffed hours only. Per our Marketing team I have told that ****** business hours might change unexpectedly because ****** uses automated systems to update information based on various sources, including user edits, data from your website, other similar businesses, and even AI analysis of imagery, which can sometimes lead to incorrect updates to your business hours without your knowledge. However our actual company website reflects our true hours of operation.

  Our company Marketing Team is working with ****** currently to amend these hours to reflect our actual hours of operation.

  
  

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member of their facility and was utilizing personal training. I put my personal training services on a freeze and then also put membership on a freeze and let them know it was because of financial difficulties. In December 2024 I was contacted via phone and Email by one of the representatives attempting to collect for three months of personal training charges. I was not aware that they started charging for service I was not utilizing and could not afford. I also asked why they waited until three months to contact me for payment. From that point on I have called an emailed with multiple people in their corporate office as well as their local office, attempting to cancel the membership as well as personal training. Multiple times in writing via email. I have explained to them that continuing to charge me for a service I do not want ,cannot anfford, and should not be continuously charged for is in bad faith. Although I attempted to cancel everything in December, it was ignored and the membership was reinstated automatically and I was billed for January and February 2025. So not only are they continuing to charge me for personal training they know Im not using, they are also ignored my request for membership to be canceled. I am seeking to be refunded for two months of membership charges and for them to zero out the personal training balance, which has become exorbitant due to their unfair business practices.

  Business Response

  Date: 02/07/2025

  Ms. ****** we continue to leave messages because you have refused to talk to us directly. Membership and personal training agreements are two separate departments and require different cancellation procedures. When you requested to cancel your personal training in June, ***, our billing company, gave you the ptcs email to submit a cancellation and/or freeze. You requested to freeze your personal training in which you were emailed a confirmation specifically stating when your personal training would resume billing. When your personal training agreement became past due, you were emailed from our internal collections email **************************************** stating your personal training was past due. We also contacted via phone about your balance. We can offer a 6-month payment plan to help you take care of this balance so you may cancel your personal training agreement. If you would like a payment plan, please email ***************************************

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged around $50 a cpuple months ago, they credited that to my account as a fix and said i would not have to pay any fees for november and only $6 for december, i come to see ***** taken from my account today. That's my money i planned for groceries that i can't buy now, i asked multiple times to be sure i would only get charged $6 and now im struggling. I want my money back and an apology

  Business Response

  Date: 01/03/2025

  The member was billed $50 for a policy violation.  He was offered a dues credit of $50 which was applied on his 10/30 and 11/30 billing as promised.  That matter is closed.  The customer was billed for his regular dues on 12/30 along with an annual fee.  The annual fee was not billed correctly.  We will initiate a refund for $54.11 for the annual fee.  The $28.13 he was billed on 12/30 for his regular monthly dues were correct and proper.  

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was previously a member of another gym facility which abruptly closed prior to our promised merger with Club4. On Sept 12th at the old facility, we were notified via a posted letter "Att: ALL MEMBERS!!!! Regretfully due to medical issues we will be closing.....ALL members will be transferred in full to Club 4 Fitness located X** by October 30, 2024!!... The morning of Oct 14th, that facility was closed and Club4 was still under construction. Club4 in *************** remained under construction until Nov 11th. At that time, we were advised that our memberships still had not transferred over and that 24/7 access was not available. Members continuously have to make contact for answers/hour verification. The facility was closed to all members after staffed hours and on holidays. As of Monday 12/02, this facility is now open 24/7 EXCEPT for grandfathered members from the closed facility. When I contacted the location at *****, I was advised that our contracts were still being transferred over but access for 24/7 could be granted if a personal fob was supplied. That was not the case when I arrived at the facility today to have this taken care of. I have been charged $39.95 twice now (Oct 13 and then Nov 18) with the latest transaction showing ABC*30044 CLUB4FIT ****. Every conversation I have had with Club4 states that I am under contract (which I agree) but why does the facility not have to adhere to such contract? In a week I will have another $39.95 debited "for my contract" for a facility that is not holding up the other end of "my contract". The staffed hours are outside of my needs - which is why 24/7 is required. There do not seem to be any concrete answers on when this will be corrected and staff in the ****** facility are less than helpful at times and would not even provide corporate numbers to contact to attempt to get a timeline. It is very disheartening to continue to have to keep my side of a contract for a business that does not.

  Business Response

  Date: 12/11/2024

  Hey *****,
  
  
  We understand your frustration with the transfer process. We were as well. Our hours are always on our website and in club. Anytime we open a club, it takes us about a month to go 24/7. We opened November 11th so that deadline would put us at December 11th. Fortunately, we were able to open sooner with 24/7. 
  
  
  We understood the transfer process was still going on and there were a lot of issues out of our control. We aim to make the transition as smooth as possible, and understand the frustration with not having all of the answers as a lot of it was out of our control. Heres what we did:
  
  
  To smooth things over, we zeroed out your December payment, so you will not be charged this month. We also were able to import you into the app, so your 24-hour access should now be working. Please let us know if there is anything further we can do to assist!

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2nd 2024 I canceled my Club4fitness membership as I was moving states. The membership was canceled before the next billing date on March 29th 2024. However, I was billed once again despite canceling the membership. Originally I was put on hold during my cancelation process for an hour on February 26th. I was unable to connect at that time and was able to reconnect on March 2nd. Because the filing wasn't done within 30 days which I had originally attempted, they have now contacted a collection agency stating I owe them a new amount of ******. They originally claimed I owed them ***** which I do not owe them as I had called on February 26th 2024. I spoke to a representative at ABC fitness who represents Club4. ****** ******* said there was nothing she could do and it was being processed by the collection agency. I believe this is unfair and unjust. If any further information is needed please contact me at **************. Thank you for your help in regards to this matter to this matter Sincerely, **** ****

  Business Response

  Date: 12/02/2024

  Mr. **** called our location on 2/27/24 regarding a cancellation. In which we refer all cancels to our billing agency. Mr. **** did not call *** until 3/6/24. Our only cancellation policy is a 30-day notice to your next billing date. His billing date is the 30th of each month. Cancelling on the 6th would make him responsible for 3/30/24 invoice. That payment was never received, making *** unable to process the cancellation. We agree that the $182.95 is unnecessary. We will honor the original notice of 3/6/24, making you responsible for the 3/30/24 invoice of $25.99 and not $182.95. I will fully cancel the account once the 3/30/24 invoice is paid.