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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe my package was stolen from the *** delivery driver. When I saw the package was delivered at 10:03 AM, I was excited. But I noticed that my ring doorbell didnt notify me that anyone was at the door. I then went to the tracking number and put in my zip code in (*****) to look at the proof of delivery. The door that the delivery driver took a picture of was not my door. So I said oh they mustve delivered it to the wrong address. I went to that door and knocked but no one was home. I then left a note leaving my number so they can get in touch with me. They later go in touch with me and said they didnt receive a package. So I believed they were lying at first, but I asked around some more and my neighbor had a package delivered at the same time mine was delivered, but she didnt receive her package either. The proof of the delivery she had was the same picture I received. I contacted *** about this and they said the package was delivered and there is nothing they can do about it. Is there anything you guys can do about it? Also my apartment number is 1514 and in the picture Im going to attach, its shows a package at 1021, an apartment FAR away from my apartment. My Tracking Number:1ZA827G3YW33854043 My Neighbors Tracking Number: 1ZGH5538YW01557093

    Business Response

    Date: 05/20/2024

    This is a *** Store.  We have nothing to do with the delivery of items from ***.  The tracking number provided did not originate from our store, so he has sent the complaint to the wrong company.  He will need to contact ********************* here in **********  We are just a small franchise store where as they are the huge delivery company.  I hope this clarifies things for you.  The number for the *** Hub is ************

    Customer Answer

    Date: 05/20/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    Winner Brown

     

The UPS Store is NOT a BBB Accredited Business.

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