We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Watkins Construction & Roofing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Watkins Construction & Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Watkins Construction & Roofing has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged 18k for a new roof. What I got was a patch job and new shingles. The “new roof” was installed on top of old and rotting wood and will give way with the first good ice storm. The roof is soft and spongy and the recommended plywood board thickness was not used for the space we have in our rafters. The company is unwilling to fix unless we pay thousands more.

      Business Response

      Date: 11/21/2022

      To Whom This May Concern:

       

      We have since been out to the property and talked about the complaints at hand with Mrs. *******.  We admit that there could have been better communication at various times during construction.  A majority of these concerns had legitimate reasons, specifically the "old and rotted wood" was from a flat roof that had been framed over with new wood.  This roof line was constructed prior to our date of service.  The homeowners were unaware of this additional construction to the back of their home - it happened before they purchased the home.  The framing members were resting on a solid exterior wall and tied into a solid high point as well.  There was no reason to get into the old wood because it served no purpose in the new design.  As far as the deck sheathing is concerned, the home was decked with a 3/8 inch system.  We matched what was there and ended up replacing 15 sheets of rotten plywood.  With the homeowner on site, we walked the entire deck post construction, and it seemed to be structurally sound.  We also got into the attic to inspect for any missed rotted wood and also performed a full roof/attic inspection.  During this inspection, we noted rotten soffit and fascia on the rear extension of the home.  This rotten soffit and fascia was not included in our contracted scope of work; however, we elected to replace and paint the rotten wood as a courtesy to Mrs. *******.  In addition to that, we also removed the charge for the 15 sheets of rotten plywood replaced during the roof replacement.  Per our contract, two sheets of decking were included, and we should have charged for 13 sheets at $100 per sheet.  However, we removed that fee and resent the invoice to Mrs. *******.  After the inspection noted above as well as the replacement of the additional soffit and fascia and the invoice adjustment, we have spoken to Mrs. ******* several times.  She expressed to us that she is happy with the outcome of the repairs and has paid her invoice in full.  A copy of of our warranty has also been emailed out to Mrs. *******.  We have attached pictures of the rotten soffit and fascia before and after our replacement.  Should you need anything further, please don't hesitate to contact us.

    Watkins Construction & Roofing is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.