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Business Profile

Casino

Sam's Town Hotel & Gambling Hall

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sam's Town Hotel & Gambling Hall's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sam's Town Hotel & Gambling Hall has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into this establishment and sat down at a slot machine and put a 100 dollar bill in. The machine started error messages and said to contact attendant. AFTER 20 MINUTES THEY CAME OVER and after a bit of fiddling and entering codes they processed to tell me I had not put in anything. They refuse to show the video and say its does not show me putting in the money. They refused anything further to the situation .

      Customer Answer

      Date: 03/01/2023

      After waiting well over an hour they dismissed me. They said I could return in the morning to speak with management. When I arrived the following day they had security guy talk to me falsely claiming to be management. I regularly visit this establishment and I know he is not a manager he is maybe management of security that he was prepared with his speech for me and pretty much dismissed me and told me there was nothing else I could do and I couldn't speak to a management and I couldn't see the video and there was nothing else to be done and adamantly saying that I did not put my money into the machine I know for a fact that you can see very well with those cameras and I know they are lying.

      Business Response

      Date: 03/17/2023

      We received your letter dated March 1, 2023 regarding an issue reported by ************************* #*******.  We reached out to **************** directly and as of her visit on March 10, 2023 we believe her issue is resolved.

       

      Thank You,

      ***************************

      Director of Marketing

      ************* Hotel and Gambling Hall

      1477 Casino Strip Blvd.

      *************, ** 38664

      Tel: ************

    Sam's Town Hotel & Gambling Hall is NOT a BBB Accredited Business.

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