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Business Profile

Heating and Air Conditioning

Tutor's Appliance, HVAC & Plumbing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Tutor's Appliance, HVAC & Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tutor's Appliance, HVAC & Plumbing has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Weeks ago I called Maytag/Whirlpool for warranty work on my new Maytag washer. Tutor is the company they use. After several days a man came & looked at it & supposedly ordered parts. I called them after 2 ************* were in & were sending repairman. Never showed. Was patient & continued to check back. Repeatedly stood up. Been weeks! Now, when I call they do not answer the phone!

    • Initial Complaint

      Date:12/11/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had our washing machine serviced on Nov 2 2023. At that visit We asked if they could replace the gasket on our refrigerator. Nov 3 they charged our credit card $361.33 for the gasket before they would order it. On Nov 17 my wife called to recheck the washing machine as it wasnt working correctly. On that call we were told the gasket arrived and *****(?) would come to us Nov 20th. In spite of multiple calls on our part, we have yet to be called by the technician and havent received the gasket or seen a repairman. today is Dec 11 th!!! We want them to honor their work guarantee and install the gasket.

    Tutor's Appliance, HVAC & Plumbing is NOT a BBB Accredited Business.

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