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Business Profile

Carry Out Food

McDonald's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for McDonald's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

McDonald's has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • McDonald's

      5847 Getwell Rd Bldg C STE 1 Southaven, MS 38672-6816

    • McDonald's

      65 Goodman Rd W Southaven, MS 38671-9447

    • McDonald's

      7150 Hacks Cross Rd Olive Branch, MS 38654-4292

    • McDonald's

      1512 Goodman Rd W Horn Lake, MS 38637-1407

    • McDonald's

      7455 Goodman Rd Olive Branch, MS 38654-2001

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday 2/18/2023 we visited the McDonalds in *********, ** at *******************************************************************************We placed our order via the kiosk and proceeded to our table. However, we noticed there werent any napkins, so I said excuse me several times and no staff member acknowledged my concern. Until the worker in the red sweater said theyre right there on the counter in a brown paper bag. I got the bag and took the napkins out and put them near ********************. However, another worker in black pants and white socks came toward me with an aggressive attitude and started fussing at me. I asked her politely to give me the same respect and not to yell at me mainly because I am a customer. The manager on duty as the 2nd worker to not yell at the customer. But the 1st worker also proceeded to yell at me, and I said both of you are out of control. The 1st worker said I am going to call my momma and shes going to come up here an whoop your a** I was astonished and I said oh youre threatening my life, so the 1st worker came toward me to physically hit me but a 3rd worker was holding the 1st worker back to stop her from hitting me. At this point I called 911 and reported it to the local police. The police arrived in less than 2 minutes. He took my report and verified with the *** that the commotion took place. The *** refunded my money and said ********* the Store Mgr. was in route. However, once the police finished taking my report, ********* decided not to come to the store. At this point all of the workers were in a huddle talking about how they were going to f__k me up mind you I was there with another mother with her two boys and my little girl for my Daughters birthday outing and the kids also witnessed this atrocity. The incident # is ************

      Customer Answer

      Date: 02/21/2023

      please see my receipt

      Business Response

      Date: 03/16/2023

      Good Morning *****,

      I just wanted to reply to the complaint we received in the mail.  We spoke with customer *********************************** in regards to the complaint resolution.  General Manager *********************************, spoke with her and apologized about the incident.  We informed the customer that we had already dealt with the staff that were involved and neither of them currently work in the company.  We are very sorry that this happened and have made changes so incidents like this do not continue to happen.  We have mailed out a gift card to *********************** to compensate for the issue.


      Please let me know if you have any questions

      Thank You
      ***********************
      JRM Enterprises
      ************

    McDonald's is NOT a BBB Accredited Business.

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