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Business Profile

Countertops

Counter Connections, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased our granite and quartz in January 2023 for $9,000 for our new build. We moved in April 2023 and noticed cracks, chips, and concerns with caulk. We contacted the company and when tech arrived, he wanted owner to see because he thought they may be larger than just fill ins. Once the owner came out, he promised us things would be made right- most areas could be filled in and/or sanded by his best guy. The oven top granite would be replaced, as well as the clear caulk changed to white. After many delays, a man came out on June 19th to install new piece around stovetop. The granite does not appear to be the same color as ordered- we were told a picture of new piece would be sent beforehand, but it was not. We informed the man of the other areas he was supposed to address, but he said he was only there for the install. We reached out immediately to owner but no response. We contacted sales rep who was going to reach out to owner for more information but have not heard back from her either. We emailed the company on 6/20 with our concerns and pictures without a response. We then sent a certified letter with same concerns and pictures that was signed for on 7/24 without response.

Counter Connections, Inc. is NOT a BBB Accredited Business.

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