Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Ice Maker on my Kitchen Aide Refrigerator/freezer had stopped making ice and the refrigerator was not cooling properly. I contacted All Major Appliance. They informed me that a one time $110.00 fee would be due, if it was something small that could be fixedI w/o going to the truck that would be all I owed for that visit.On 6/3/2022 ****** D came out, said I needed a ************* fan which I purchased for $329.14. on 06/16/22 ****** installed the parts, said as soon as the refrigerator cool it would start making ice. 06/24/22 the ********************** had stopped working, everything had unthawed. I sent an email that night to inform them of the situation. I spoke with the office 06/27/22 and advised them that I wanted someone else to take a look at the refrigerator because each time ****** came out the problem got worse. (he had been out 3 times).**** came out 07/05/22 he said it needed a condenser and the freon hoses for the refrigerator/freezer needed replacing. He couldn't tell me how much it cost to replace those items. He said they worked by the job because some people worked slower than others. I asked his hourly rates he said they didn't work by the hr. All he could tell me was I didn't have to pay for the parts. I told him that I couldn't allow him to replace the parts unless I knew what it would cost. **** said he would try to get me a refund but I haven't heard anything from them. I paid $449.86 and lost food because they never fixed my refrigerator. They just made it worse, each time they came out they found something else wrong with it. If they had told me all that was wrong with the refrigerator the 1st time I never would have invested that much money into it. At 1st they told me it would be $110, when they got here it was $120.72, I've never had anyone to chg tax on Svc chg especially when they don't fix anything. Usually it goes toward the price if they fix the problem. It sound like FRAUD to me. I had to buy another fridge.

  Business Response

  Date: 08/08/2022

  I will refund the customer if she would have called the office and spoke with a manager I am sure this could have been resolved.  But I will refund her everything but the service call that is $120.72.

  Customer Answer

  Date: 08/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 08/22/2022

   
  Complaint: 17684171
  
  I am rejecting this response because: The consumer has not received the refund. Please address this issue. 
  
  Sincerely,
  
  

  BBB

  Business Response

  Date: 08/25/2022

  CHECK HAS BEEN MAILED

  Customer Answer

  Date: 08/31/2022

   
  Complaint: 17684171
  
  I am rejecting this response because: I received the check today, but the check is made out to ************************* .  My name is *********************.  ********************* is clearly typed on the receipt. What should I do with this check?

  
  

  Thanks for your follow up. Awaiting your response. 

  *********************;

  
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 09/15/2022

   
  Better Business Bureau:
  
  I received a check from All Major Appliance on September 12, 2022.  Thank you so much for your assistance. 
  
  Sincerely,
  
  *********************