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Business Profile

Plumber

Action Plumbing
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

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Review Details

  • Luke B

    Date: 05/07/2025

    My house was built in January of 2022, and the Plumbing was done by Action Plumbing. Fast forward to April 18, 2025 - I was in my front yard, and I noticed a very large hole in my front yard. I thought that maybe I had a mole, and I did not think anything else of it. The net day, April 19, 2025, all of my toilets would not flush and began to over flow. I began to plunge the toilets without any success. The toilets would also bubble and gurgle whenever the shower or the sink was on. I called Action Plumbing that afternoon with no answer. I knew that my plumbing was no longer under warranty due to the warranty only being 1 year, and the house was 3 years old. Due to every toilet in the house (upstairs and downstairs) overflowing and not wanting my home to flood, I called another plumber. This plumber came out checked the clean out in the flowerbed, and asked where the second cleanout was. I told the plumber that this was the only clean out, and he stated that there should be another clean out. The plumber located to hole in my front yard and noticed that there was toilet paper around the hole, and the hole was filled with water. The plumber began to dig in an attempt to locate a broken pipe or something of that nature. The plumber dug a very large hole and could not locate anything. The plumber called 811 to have the lines marked in the front yard. The plumber dug and located a pipe with an open T-joint that was supposed to be another clean out in that spot, but Action Plumber never installed the clean out and left the T-joint open under all of the dirt that was filled over in the front yard. I called Action Plumbing, told them what the issue was, sent pictures proving that the clean out was never installed, and sent pictures of what the plumber found. I asked Action Plumbing to cover the bill of the plumber due to issue I had being a fault of theirs when they installed the plumbing when the house was being built. I have contacted ** daily with no response.

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