Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 25, 2025, I paid $417.25 to a collection agency after being charged by Redpoint Starkville for alleged move-out damages. These charges were never properly explained, and I was not given a fair chance to dispute them before the debt was sent to collections.Back in September 2024, I visited the office in person multiple times and made several phone calls. I was repeatedly told the manager was unavailable, and staff were not helpful. As a full-time student, I eventually stopped trying to reach someone because I didnt have the time or energy to keep following up.After I was contacted by the collection agency in February 2025, I reached out again by email on February 25, requesting photos or proof of the charges. I also shared a video from my move-out day showing my room was clean and undamaged.On March 12, I received a reply with photos showing small nail marks, carpet discoloration, and general wear all of which fall under normal wear and tear according to the lease and Mississippi law. I was also charged for common area damages even though my roommates were still living there after I moved out.Despite raising these points and providing documentation, I received no further response. I paid the $417 out of concern for my credit score, but I believe the charges were unfair and should not have been sent to collections in the first place.I also know of several others including friends and people online whove had similar experiences with Redpoint Starkville, being charged for standard wear and tear without proper ************** respectfully requesting a full or partial refund for this charge. I appreciate your attention to this matter and hope to resolve it with your cooperation.

• Initial Complaint

  Date:08/30/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our daughter, ***** ************, moved in mid-January and stayed at Repoint for only 6 months, yet they are wanting to charge her $778 for cleaning and damages. We have reached out to management via email and phone calls multiple times but cannot get a resolution to the issue as they are neither responding to phone calls nor emails. We were not provided with a move in inspection upon move in, but took photos.
  When she moved in, her room was in poor shape - sloppy patch jobs, scratches on the wall, somebody had drilled holes from an extra lock in the door frame, etc. We had to buy an air purifier and anti allergen spray because her allergies went haywire (carpet) and previous tenant supposedly had a cat that we weren’t aware of.
  Normal wear and tear are to be expected and not the tenant’s responsibility. Moreover, rental properties and their assets (carpets, appliances, etc.) depreciate over time - some things faster (like carpets); it’s ludicrous to charge tenants for carpet replacement if the carpet is 5+ years old and fully depreciated.
  Last time I sent an email it came back as undeliverable because the inbox is full and we receive letters of final payment due with threats of it going to a collection agency. I am at a loss at what to do since the business is unreachable and we have proof that the damages existed before we moved in.

• Initial Complaint

  Date:08/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took over a lease (subleased) a room on 6/3/24. All room leases in a six-room apartment ended on 7/26/24 (I was there for <2 months). The girl who in the room before me had a move-out charge: $260 for "Full Bedroom Paint". She paid this in full on 5/16/24. I have attached proof of this. Between move-out and move-in, no painting of the room occurred. My five other roommates confirm this, and the room didn't smell like paint when I moved in. After my 7/26/24 move-out, I had the usual "cleaning" fees totaling up to $69.99, but an extra $190 fee for "damages".I had been there for less than two months, and didn't leave the room different than what it was. At this time there was no specification on what this charge was for. When I initially asked, they told me they weren't even "to that part yet". I found from an unofficial source that $190 charges were about "part bedroom paint."I had initially messaged the community via the Portal on 7/28/24 (after charges posted on the 27th), with no response.2nd time I went in person and they gave me an email to send my disputes to.7/30/24 I sent an email and 2 follow-up emails - no response.8/4/24 I got a text from a worker saying that I still needed to pay my charges, when I responded saying I was contesting them, I was told they would "get back to me shortly" they still have not.8/5/24 I got an email with the itemized bill with "photo evidence" of all other cleaning charges, but no photos of the $190 charge damage only that I still had to pay it and it officially was "Part Bedroom Paint". Still no response to my emails.8/8/24 they emailed saying that my charge was now past-due, I was unable to respond because their email was full. Later that day, I went in person and was told that I was probably lower on the list of 200+ move-out charge disputes and it would be a while before they could get to me. They went on to say that they will just deny my dispute and tell me to pay it. Even though they hadnt read it yet.

• Initial Complaint

  Date:08/15/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent this email to the property manager of Redpoint Starkville on July 30th, 2024 and have yet to receive any response via email or phone. I am however receiving messages for final notices for the damages I have been charged that add up to $1,056. I got the email address from the property manager from a worker at the front desk on July 30th when I was told to send all picture evidence and disputes via email. The property manager's email address is ********************************.
  "Hi I am ******** **** and I leased Bedroom C at 49 Bellard Street from August 2023-July 2024. I am currently being charged $300 dollars for key replacement and holds when my keys were received by Redpoint Starkville on July 25th. I am also being charged $474 for carpet replacement but I submitted photos of chunks of my carpet that were missing as well as stains on my carpet that were present when I first got to my room on my designated time in August. I have also received a second charge of $95.21 for electric usage for 5/10/24-7/26/24 although I paid the same exact amount for electric usage on 7/3/24. I have attached pictures of the state of my room at move-in that show that my carpet was damaged before I moved in, and that my room had not been thoroughly cleaned before I got there. There is also evidence of mold/wood rot on the baseboard of my bathroom floor that was never taken care of before my move in, or during the duration of my stay at redpoint in the past year. Overall, room was left in better condition when I was in it for the last time on 7/22/24 than it was when I moved in originally. I am willing to take legal action within the week if these charges are not removed from my account. "

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the move-out charges of $890.48 billed to my account following my departure on August 1st. After reviewing the details and photographic evidence provided, I find the charges unjustified and excessive. Many listed damages fall under normal wear and tear and do not justify the high costs imposed.1. Bedroom Carpet Replacement - $496.65?The $496.65 charge for Bedroom Flooring - Carpet Replacement is excessive. The carpet had a minor stain at move-out, which should have been addressed with a simple cleaning rather than a full replacement. A basic cleaning is standard practice for minor issues, making this charge disproportionate.2. Common Area Carpet Replacement - $93.93?The $93.93 charge for Common Area Flooring - Carpet Replacement is similarly excessive. The common area carpet had a faint stain, which did not warrant replacement. A cleaning would have sufficed and is a standard procedure for such minor issues.3. Bedroom Paint - $190?The $190 charge for Bedroom Paint - Partial Bedroom Paint is unjust for minor pre-existing wall damages. This fee is much higher than necessary for minor touch-ups.4. Light Fixture Cleaning - $40?The $40 charge for Light Bedroom Clean is unreasonable. The fixtures condition resulted from normal wear and tear and poor apartment quality. It is unreasonable to hold me responsible given it is the fixtures natural aging.5. Removal of Balcony Items - $25?The $25 charge for removing two items left on the balcony was unjust. These items were present when I moved in. Its unclear if the previous tenant was charged, raising fairness concerns about charge assessments, as well as if they were charged for clean up yet no clean up was done.Additionally, the damages listed have persisted over years without proper repair, indicating inadequate maintenance. As well as, every year the new tenant is charged for damages out of their control. After many attempts to contact management, *** received no response.

• Initial Complaint

  Date:07/29/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refusal to apply security deposits or pet deposits to move-out charges. Refusal to answer emails or talk in person or to answer phone calls.

• Initial Complaint

  Date:06/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 27, 2024 I was charged $1,298.03 upon move out. In the details provided as explaination to the charges the pictures of the damages did not justify the balance to my account. There is also a $199 installment charge that no one knows what it is for. Most of the listed damages were nothing outside of normal wear and tear. For example, I repainted my room with the exact color of paint that the matience office provided, and I got charged $260 for repainting the room with the explanation being that there is a brown streak on the wall, and the paint is cracked. The paint of the room cracking was a structural issue on their end, as I can not control that they use cheap materials and poor structure. I was charged $55 for repainting the common area, while no one else who lives in the house was charged, as well as no one reported anyone coming in to actually follow through with the repairs. Many of the damages that I am being charged for were in this condition upon move in. After reaching out to the office three times, I have not had any help getting these charges disputed, and no resolution has been provided.

  Business Response

  Date: 06/21/2024

  The Scion Group is part owner of and managing agent for SZ Starkville Cottages LLC, dba Redpoint Starkville. The is Complaint has been forwarded to me for response. Please direct any future correspondence in this matter to my attention. I may be reached via email at **************************, or by phone a ************.

  I have attached for reference copies of the Complainant's Housing Agreement at Redpoint and of her most recently revised Move-Out Statement. Ms. *****' contract is for a term ending July 26, 2024. She elected to surrender possession early, in May of this year, but in doing so she remains responsible for the final installments due under her Housing Agreement (subject to our ongoing efforts to mitigate, which have not been successful to date). Therefore, the Move-Out Statement reflects the full amount of the installment that will come due on July 1, 2024 ($599.00). The $199.00 charge referenced in the Complaint and shown on the Move-Out Statement is the balance still owed by Ms. *****' for the June 1, 2024 rental installment after application of a $400 payment she made in May.  So of the $1,209.03 claimed on the Move-Out Statement, $798.00 is for rent that is either past due or shortly to come due.

  After discussions between Ms. ***** and our property staff members, we agreed to reduce the original charge for bedroom paint from $260.00 to $190 and the charge for common area paint from $55.00 to $36.00. Those changes are reflected on the attached Move-Out Statement. We consider all the remaining charges valid and reasonable. I would be happy to discuss this matter directly with Ms. ***** if she wishes, but otherwise, and for the reasons stated, we respectfully request that the Complaint be closed.