Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company towed my sons car from an apartment complex at *******************. They kept hanging up when my son called . When I tried to retrieve the car, he answered, gave me a price, and as I was waiting for the address he hung up. When I called from my moms number, they answered and hung up over and over. They only answer when they think it is an opportunity to make money. They are only trying to keep the car to make more money over her long holiday weekend. My son can not come home because of this. They are very unprofessional by continuing to hang up when they find out what you want.

• Initial Complaint

  Date:10/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company takes part in predatory and illegally towing cars for years.They prey on college kids on and off campus and free reign at apartment complexes with alleged contracts signed. I have heard of “cash only” when car is hitched. They towed my child at Will during fall break (how convenient $50 day inpound storage fee on top) from her authorized paid parking spot with sticker. There are over 100 Google reviews of Apex towing with the same story as they have been running this scam for years. If predatory towing isn’t illegal,it’s morally wrong. Someone was in my daughters spot and the Apartment Manager told is to call Apex towing on our own. Does this mean anyone can have any car towed for no reason ?. I call Apex and The Apartment manager to no avai and will NOT work with me.

  Business Response

  Date: 10/31/2023

  Mr. *********,
  Thank you for contacting us regarding your concerns. We take pride in our work and are happy to provide our services to ensure that properly permitted residents can locate parking at the apartment complex. For us to do that, we follow certain criteria set forth by the property owners. In your daughter’s case, the apartment complex requires that both the decal and the hangtag are visible from the outside of the vehicle for it to be considered legally parked on their property. This is referenced in the parking policy that your daughter signed 2 years ago with the apartment complex. The policy requiring both decal and hangtag to be visible has been enforced consistently during that time.
  Our team is at the property daily to verify only permitted vehicles are parked there. It is just a coincidence that it was fall break when the vehicle was towed; this is when the hangtag was not visible from the outside of the vehicle. We release vehicles every single day of the year, and fall break was no different. The vehicle owner still had the same opportunity to redeem the vehicle prior to storage fees being charged.
  When your daughter picked up the vehicle, she was able to show us the hangtag which she had tucked away in the driver’s door pocket. As a gesture of good will; we reduced the original tow fee from $250 to $200 when we were able to verify that she had the hangtag but it was not visible.  
  It is standard practice for our line of business to choose to accept payment only in US legal tender (cash) if a customer becomes argumentative or otherwise indicates that they disagree with the purchase price. This is to protect the business. However, we generally always allow cash, card and tap to pay options. The tows that we complete are on behalf of the private property owners and we have legal contracts dictating the parking rules that we enforce.  To address your questions on resident call ins – your daughter pays for a reserved parking space and therefore has permission from the property owner to call and request a vehicle be removed from that particular space. It is up to our team to ensure that the vehicle that they are removing doesn’t have the matching decal and hangtag visible or otherwise violated the parking rules for that particular property.
  Although we know that it’s disappointing to have your vehicle towed; we have already reduced the fees to the minimum that we are able to.
  Thank you for your time,
  ********* ****
  General Manager
  Apex Towing
  ************

• Initial Complaint

  Date:02/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I understand in a sense that this company was just (doing their job), but with a fitting name Apex Towing you can probably imagine how these predators think. I came into Starkville to visit a friend and was staying over night they told me the parking for guests was between yellow lines and those spots were agains the fence line. I circled the parking lot 3 times looking for these spots that should denote guest parking. And the spots all looked exactly the same. This complex and towing company are preying on individuals and more importantly student funding. As I was considerate enough to park where instructed against the fence line I was not able to tell the difference in the line colors and the next day when going to retrieve my car it was gone. There were at least 30 open spots around me and I was within a few spots of where the designated parking is suppose to be. I feel abused and discriminated against for my vision not being able to verify a few hues off from one another because the parking lines desperately need a repaint and more so the signage should be more clear as to where who should park.

  Business Response

  Date: 03/10/2023

  Thank you for contacting us regarding this concern. We take pride in our work and are happy to be able to provide our services to ensure that properly permitted residents and guests are able to locate parking. For us to do this, we follow certain criteria set forth by the private property owner. In regards to visitor/guest parking, this particular location requires that there be one yellow line on each side of the vehicle for the vehicle to be parked in the designated guest parking.
  These rules and regulations are provided to and apply to all residents. It is the resident’s responsibility to inform their guest of the proper location to park. As you mentioned, the resident did give you proper information in stating that the parking for guests was between yellow lines – unfortunately, the location that you parked in has white lines on each side of the vehicle and is considered resident parking. The resident parking spots are for residents only and require that a proper decal is clearly visible from the outside of the vehicle; as your vehicle did not have this decal and was not parked in guest parking, this is why it was removed from the property.  
  The designation of resident and guest parking is decided by the apartment complex and presumably is created so that only overflow parking is allocated as guest parking. These spaces are all on a first come, first served basis and are not guaranteed to be available.
  We do not remove any vehicles without first taking photos to document the reason for the vehicle being towed. I have reviewed these photos and see that the lines in the parking lot are clearly marked and the shades of white and yellow are quite different. Of course, if you ever have any concerns; it’s never a bad idea to ask the resident that you are visiting (or a team member of the private property) to verify that you are parked in an approved guest space. Although I can understand your frustration with the vehicle being removed; in the end, it is up to the vehicle owner to ensure that they are correctly following all parking policies for the location that they are parked.