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Business Profile

Utility Contractors

GreenPro LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent a charge to my email for a repair I didn’t ask to be done. So they claim sent me a charge because someone came by my house. I didn’t know someone was coming, I told them I will call them Monday morning because I got my tank back working & the repair wasn’t I must need. We only text the weekend before nothing was I never approved work to be done. No work was performed someone just came by. No one called me they just showed up.

    Business Response

    Date: 02/28/2023

    We did work for the homeowner and quoted another repair. The repair was not appoved, the homeowner call very upset one weekend saying we never showed up and now he was having issues. We explained he never appoved the quote and he agreed to the work and demanded we come first thing Monday morning. When we arrived the homeowner turn the service truck around saying he in fact didn't want us to do the work. We sent the homeowner a service call invoice. The homeowner called and complained and before we could respond he hung up and has filed this complaint and many others. We have deleted the invoice and tired to respond to the homeowner with no reply. 

    Thank you

GreenPro LLC is NOT a BBB Accredited Business.

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