Complaints

This profile includes complaints for Renasant Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Renasant Bank

  209 Troy St Ste 211 Tupelo, MS 38804-4827

• 

  Renasant Bank

  4245 Balmoral Dr SW Huntsville, AL 35801-6441

• 

  Renasant Bank

  5000 Kingston Pike Knoxville, TN 37919

• 

  Renasant Bank

  3169 Holcomb Bridge Rd STE 202 Norcross, GA 30071-1315

• 

  Renasant Bank

  145 Reinhardt College Pkwy Canton, GA 30114-5613

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a bank account with Renasant Bank years ago. I was told the account was closed and charged off. Unexpectedly someone sent money to me through this bank. I’m not understanding why it was not rejected and returned since account is “charged off?” Instead I’m being told that deposit will go towards a previous balance.

  Business Response

  Date: 07/11/2023

  Ms. ********s situation
  has been escalated to a bank regulatory agency. Our response will be provided
  directly to our customer and regulator once complete. Our customer may use
  their discretion in sharing our response directly with you. Please let us know
  if we can assist further regarding this matter.

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Full payment was remitted to Renasant Bank using negotiable instrument they provided. Payment was received, signed for, then later rejected and never sent back to the consumer. According to UCC 3-603 (b) If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument and the tender is refused, there is discharge, to the extent of the amount of the tender, of the obligation of an indorser or accommodation party having a right of recourse with respect to the obligation to which the tender relates. The consumer ***** *****, also agreed to pay under conditions that Renasant Bank showed proof of claims and inquiries pertaining to the alleged loan they provided and if they refused or did not they then agreed to discharge the "debt" and or accept payment already received. They refused to answer the inquiries and continued to add late payments to my credit report fraudulently. I have a sworn affidavit and signed contracts that they agreed to when received. I also gave them a Fee Schedule which they violated. I have attached the supporting docs that's being recorded with the county.

  Business Response

  Date: 05/17/2023

  ***** *****’s situation
  has been escalated to a bank regulatory agency. Our response will be provided
  directly to our customer and regulator once complete. Our customer may use
  their discretion in sharing our response directly with you. Please let us know
  if we can assist further regarding this matter.

• Initial Complaint

  Date:10/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My debit card was hacked on September 24-25, 2022 for $9,000. I was never contacted by the fraud department from Renasant Bank for multiple transactions seconds apart in a 24 hour period time. I only knew that my account was hacked because my debit card was declined and I had $4.00 left in my account. A dispute was filed on September 27, 2022, which was the next business day. The banker, ****** ******, filed the disputes and found other random transactions with the same description name and filed those as well even though they were more than 30 days out found from July and August. All of the transactions said apple.com/bill. The money was credited to my account on October 7, 2022 and then withdrawn again by the bank on October 10 and I was told they declined my disputes related to the date I filed them saying that I waited too long. I understand that I should have caught the previous small amounts being withdrawn, but the multiple transactions that emptied my bank account over a weekend and I filed on Monday should be refunded because they are definitely within the 30 days of the dispute filed. The bank manager told me that I needed to contact Apple and get the refund. Apple has no record of any of the transactions because it apparently was a ghost account using Apple name and not anything affiliated with Apple company. My money should have been safe in the bank that I have used for almost 20 years. I should not have to worry if some fraud company takes my money from an insured bank that I won’t get it back. I will never bank with Renasant Bank again and am warning everyone to get their money out and use a different bank because your money is not safe here. This all happened at Renasant Bank main branch in New Albany, MS.

  Business Response

  Date: 10/31/2022

  Ms.
  ***’s situation has been escalated to a bank regulatory agency. Our response
  will be provided directly to our customer and regulator once complete. Our
  customer may use their discretion in sharing our response directly with you.
  Please let us know if we can assist further regarding this matter.

• Initial Complaint

  Date:09/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of August I went on a business trip to NY (bronx) everything was going fine until I dropped my business debit card. I woke up they next morning and the criminals had went to 3 liquor stores and a deli and used my card. I called the 800 number since I was out of town, and couldn’t go into my local branch. The fraud claim was filed and I was told I’d receive a provisional credit in 10 days. That has not happened and they are hitting my account NSF fees. Thee account is negative as a result of some drunk using my card at several liquor stores within minutes. I’ve been charged a total of 3 NSF fees!! This is completely unacceptable and they haven’t even credited my account. I understand from reading previous comments that out of retaliation for the complaint they are going to close my account. Someone needs to explain why this is happening. I don’t drink so I’m sure they’ll be coming up with something so they can deny the claim.

  Business Response

  Date: 09/21/2022

  As you requested, we addressed this matter directly with Mr.
  ******** by in person at the branch today on September 21, 2022. To protect our
  customer’s privacy, we are unable to provide you with the details. Our customer
  may use their discretion in sharing our response directly with you. Please let
  us know if we can assist further regarding this matter.

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used Renasant bank for approximately 3 years before moving to a different state without any local branches. I was unable to close the account because they will only close in person. The closest branch to me is over 8 hours away. Decided to suck it up and just keep enough for their "maintenance fee" since there was no way of closing the account. Account wasn't used for months. This morning, I noticed my daily balance email showed negative $200. Looked at the charges and saw two fraudulent charges and overdraft fees. Called the 24/7 customer service to report and was told I had to physically go into a bank and sign an affidavit. I informed the rep that I cannot as I live hours away from the closest branch. His response was to give me a branch manager's number and tell me to call them once the bank was open. ABSOLUTELY INSANE IN 2022! I want the overdraft fees refunded, the fraudulent charges rejected, and the account closed!

  Business Response

  Date: 09/16/2022

  As you requested, we addressed this matter directly with Ms. ******* on September 15, 2022, in writing, which should be
  received within the next five business days. 
  To protect our customer’s privacy, we are unable to provide you with the
  details. Our customer may use their discretion in sharing our response directly
  with you. Please let us know if we can assist further regarding this matter.

• Initial Complaint

  Date:07/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bank with Renasant bank in Birmingham Alabama. Someone either hacked my account or took pictures of my debit card around the second of the month and then proceeded to add my card to cash app (at least thats what the bank told me) and started sending themselves money or buying things which they were overdrafting my account with every purchase. I dont know what the transactions were for. So i contacted the bank and filed a dispute. They told me that i would receive a provisional credit in 10 days. I hadnt received the credit to my account so i called back today and the representative proceeded to tell me that on July 28th my claim was denied. I am an old lady with not a lot of technology knowledge so im lost on what to do. Now i have received my SSI benefits to this account and the bank put my entire deposit towards these transactions. This is so unfair to me and my benefits are my only means of taking care of myself. The representative really acted like it is my fault and there is nothing they can do about it. I have spent the last few days just crying and wondering what i am going to do for the next month. I really need help recovering my money.

  Business Response

  Date: 08/09/2022

  As you requested, we addressed this matter directly with Ms.
  ****** on August 9, 2022, in writing, which should be received within the next
  five business days.  To protect our
  customer’s privacy, we are unable to provide you with the details. Our customer
  may use their discretion in sharing our response directly with you. Please let
  us know if we can assist further regarding this matter.

  Customer Answer

  Date: 08/15/2022

  In response to me writing to you guys about my account. The bank decided to close my account which i feel is a retaliation tactic instead of crediting my money back to me. I need my funds returned to me as like i said before the transactions were not made by me so how and why would they hold me accountable. Also i have been a long time customer of thus bank and their responses to this situation are totally unacceptable and shows that they have no compassion for their customers.