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Business Profile

Truck Transmission

Hydrostatic Transmission Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Transmission.

Complaints

This profile includes complaints for Hydrostatic Transmission Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hydrostatic Transmission Service, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company fixed hubs on my 4940-sprayer last year in March it took them 5 months to get them back to me. When we put them on, they leaked as bad as they did when i sent them in. They never fixed the hubs I think because I started calling them and emailing in February 2024. So, In October of 2024 I sent the hubs back to them because they said they have warranty on their work it is now late march and I still don't have my parts back. They also said they would pay for the removal of the hubs for the second time that is going to be 4500 They will not answer phone calls of emails. They did answer one email lat week and said the parts would ship this week. But i have tried calling and emailing this week and they will not answer. if they would refund my money, they can keep the hubs

      Business Response

      Date: 04/03/2025

      We received   2 torque   hubs in for repair last year, we repaired both and tested as best we could , because the customer did not send the attached hydraulic motors with them .

      When he received   them he installed them and said one was dripping. He decided to use them as they were and send them to us later under warranty.

      During that time the second one developed a drip as well.

      We received them back somewhere around the first of the year, the customer stated he was not in a hurry at that time.

      He has since said he was in need of them.

      We repaired them and they will be shipping back next week.

      The customer did not send the motor ends again so we tested them as best as we could.

    • Initial Complaint

      Date:06/28/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/26/2024 I wired the amount of $4245.00 to Hydrostatic Pump Repair for the purchase of a tractor pump. The gentleman/owner indicated he would send it overnight as we requested. Many days went by and the pump did not arrive. After multiple failed attempts to contact him by phone an email, we finally called law enforcement to see if this was an actual business or we had fallen victim to an internet scam. Soon after he stated he mailed the pump. A pump did in fact arrive. It was in terrible condition due to poor packing and was not the correct pump. He assured me that he would refund our money once it was returned. On 5/15/2024 I mailed the incorrect pump via *** shipping with tracking. He received the pump on 5/20/24 per tracking. He told my son in law that the check was in the mail for the refund. As of 6/28/2024 no refund check has arrived. He has been contacted multiple times via telephone and email requesting a tracking number. He has not responded however I can see on my email he has read each email dating; May 29, June 6, June 7, June 12, 2024.We are asking for the original amount we wired to be refunded as soon as possible as the product was not correct. We are also asking to have it wired into an account if possible as we have found the owner to be less than honest. Thank you kindly for your assistance on this matter. We are a small family farm and the loss of this money has had a definite impact on our operation.

      Business Response

      Date: 07/15/2024

      We sent the pump that we thought was the correct one, according to our records, when we realized it was incorrect, we did offer to refund their funds, They shipped our item back , Unexpectedly, the owner got sick with heart issues and has been in and out of the for the past while. We will refund his payment within the next two   weeks.

    • Initial Complaint

      Date:03/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 23, 2023 I wired Hydrostatic Transmission Service $10,230.00 and shipped my Komatsu hydraulic pump to them. I called several times and sent multiple emails and text to check on the progress of the repair. They have not even begun to repair my pump and had an excuse as to why every time I spoke with them. They stopped communicating with me in December. I sent an email January 4th, 2024 to please wire my funds back and return pump. They never contacted me. The beginning of February I had my attorney type up a letter and *****************, they never signed for it. My attorney then personally delivered a letter to the business. He spoke with someone there that told him they would be getting in contact with me. I have received no communication from Hydrostatic Transmission. I am seeking to have my funds returned and my pump as well. Any help with this matter would be greatly appreciated. Thank you

      Business Response

      Date: 04/09/2024

      I have been sick and in the hospital with heart related issues and was unable to work. for a lengthy period of time.,

      We recently   met with ****************, and gave him his pump back. We are refunding his funds to him in full. Thank you.

    Hydrostatic Transmission Service, LLC is NOT a BBB Accredited Business.

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