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Business Profile

Credit Union

Mutual Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a car loan from Mutual Credit Union back in July 2021. I just recently found out that they had me under revolving account. Everyday interest is added.

  • Initial Complaint

    Date:04/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,

    I am writing to file a complaint against Mutual Credit Union regarding a debt that was paid off but is still showing as Charge OFF on my credit report.

    On 04/25/2022, I paid off my Charge Off debt with Mutual Credit Union in full. I received a confirmation receipt from the bank confirming the payment and stating that my account was now closed and would report to the credit bureau as paid. However, I recently checked my credit report and noticed that the debt is still showing as CHARGE-OFF.

    On 08/08/2022 I contacted Mutual Credit Union via mail to rectify this issue, but have not received a satisfactory response as of 4/26/2023. Their customer service representatives have been unhelpful and seem to be unaware of how to resolve the issue. I have also sent multiple emails to the bank, but have not received any response.

    This incorrect information on my credit report is negatively impacting my credit score and making it difficult for me to obtain credit. I believe that Mutual Credit Union has violated the Fair Credit Reporting Act and is engaging in unfair business practices.

    I request that Mutual Credit Union take immediate action to correct my credit report and remove the inaccurate information. I also request that they provide me with written confirmation of the correction.

    Thank you for your attention to this matter.

    Sincerely,
    ******** ******

    Business Response

    Date: 04/26/2023

    Mr. ****** did in fact pay his balance charged off.  The credit report is reflecting correctly as charge off/paid.  Mr. ****** does not owe Mutual Credit Union any debt on this loan.  

Mutual Credit Union is NOT a BBB Accredited Business.

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