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Business Profile

New Auto Parts

Napa Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged me for a starter that was suppose to be under warrantee they charged me 75.00 plus tax
    I had to tow my truck home which cost 250.00

    Business Response

    Date: 11/16/2024

    I've attached a PDF. of the manufacture's warranty information, in regards to the tow fee the customer complaint.  The customer could not provide us with any receipt, when he came in to warranty out his remanufactured starter.  He was upset because he claimed he had purchased a new starter, but did not provide any invoice. I was the employee that assist him the day he was charged $75.00 ( truly charged $77.44). He did not even provided a invoice for his actual purchase of the remanufactured starter or new, he wanted to upgrade the starter to a new starter. He claimed he had already purchased a new starter, and that I should not be charging him for the upgrade. I went above and beyond for this customer who walked in without any proof of purchase. I explained to him three times, he had never purchased a new starter. He has warrantied out the remanufactured starter three times since 2021.  The application of the vehicle is a 1995 Chevrolet s10 4.3, there are so many thing's that could actual be causing the starter to go out.  Even a oil leak can leak down onto the electrical part of a starter and cause it to short out, that is actual not covered under warranty. In good faith we have helped this customer, by warranty out a product that probably wasn't the starter's fault.  If he could provide a receipt of his original purchase of the new starter, other than then receipt from 11/05/2024. We would credit him the $77.44 difference that was charged for the upgrade.  

Napa Auto Parts is NOT a BBB Accredited Business.

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