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Business Profile

Heating and Air Conditioning

Rocky Mountain Heating and Cooling Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Rocky Mountain Heating and Cooling Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rocky Mountain Heating and Cooling Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12-30-24 Water damage to ceiling and wall in Livingroom discovered. Attic inspection revealed a furnace vent spitting condensation and exhaust gases. Damage directly below. Sent ************ to RMH. Called and confirmed receipt.1-2-25 No contact from ***. Called another **** company. Tech discovered furnace fresh air and exhaust vents installed backwards. He corrected them and I paid $227. Sent an email to *** to inform them what was found and what I paid to correct their original faulty installation and welcomed them to send a *** to look at it. "*******" sent an email that this was the first he had heard about it and wanted to come out. He came at 4:30 that day and viewed my furnace and work done to correct the issue. He asked how they could "make it right." I asked for re-imbursement of what I paid to correct the furnace to what it should have been 2 1/2 years ago. He said, "we can do that". I did not seek re-imbursement for my time and materials to ***air the damage.1-13-25 Sent an email to RMH direct to ********* email advising I have not got a check.1-14-25 No response from RMH.Rocky Mountain Heating has not stood behind its original work and have not re-imbursed me after 12 days.

      Customer Answer

      Date: 01/24/2025

      Hello,

      I have received a check from Rocky Mountain Heating as requested of them to resolve my complaint (referenced above). I wish no further action taken and I thank you for your assistance in resolving this matter.

      *** ******

    Rocky Mountain Heating and Cooling Inc is BBB Accredited.

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