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Business Profile

New Car Dealers

Bozeman Ford Lincoln

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had originally purchased a **** battery from Bozeman Ford in 2018 and the battery had a four-year warranty. On 07/31/20, I returned the dead battery to Bozeman Ford and they gave me a replacement battery along with a receipt, but they kept the original receipt from 2018. Around July 1, 2022 I tried to return the battery from 2020 to *********************** of Bozeman because it was also dead - Bozeman Ford was purchased by *********************** in late 2021 or 2022. I was told by ***************************** that they would only honor the battery under warranty if i had the original receipt from 2018. I explained to him that I no longer had the 2018 receipt, I only had the 2020 receipt where the battery in question was exchanged. He said that was not sufficient - he also told me that if I didn't like their service, I should go to **** in ****** or ********. He sent me to the **************** and they also told me they would not honor the warranty on the 2020 battery without the ********************************************************************************************************* where this was available to the public. I was able to find a copy of the original check written in 2018 for the original battery and they also said that was unacceptable in lieu of the receipt. I have proved the original battery was purchased by me from Bozeman Ford in 2018, I have proven that battery was replaced in 2020 due to it testing bad, but they still will not honor the warranty on this **** battery which is also testing bad. I am asking for your consideration to intervene in this dispute. The battery should be replaced, which will cost me $36.40 due to how much warranty should be left from the battery in 2020, which I am happy to pay - they are insisting I owe the full amount for a new battery. The warranty should convey regardless of originally buying it from Bozeman Ford or ***********************.

Bozeman Ford Lincoln is NOT a BBB Accredited Business.

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