Complaints

This profile includes complaints for Flathead Father N' Son LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Flathead Father N' Son LLC

  492 Peaceful Dr Bigfork, MT 59911-3503

• 

  Flathead Father N' Son LLC

  1290 US Highway 2 E PMB 1110 Kalispell, MT 59901-3219

• 

  Flathead Father N' Son LLC

  6479 US Highway 93 S PMB 1039 Whitefish, MT 59937-8238

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract for ******** recycling with the company. They over charged me for the deposit and over charged for the monthly fee and never picked up any of my recycling. The recycling service has now closed and they refuse to pick up the recycling bin and refund my deposit. At this point they are ignoring my messages.

  Business Response

  Date: 12/11/2024

  Please allow me to reiterate and clarify the facts for Flathead **************************************** business ********************************* was started by Flathead Father ***** initially. The business, ********************************* was sold to **** ******* ************* / ************* ****************************  which occurred Tuesday September 24, 2024 to **** ******* with a deposit made for the purchase of the business in its entirety (Clients, Contracts, Recycle Bins, Routes, Vendor Contacts, Computer Software/app, etc). The remaining payment was made October 1/2, 2024. Billing scheduled for October 1, 2024 was part of the business purchase. At time of the business purchase, all customer contracts, Clients, Recycle Bins, Computer Software/app, etc., were immediately handed over to **** *******. **** ******* started making contact with customers right away to inform them that the business was sold, new business contact information and the next scheduled pick-up day for that particular client from what I have heard from customers.
  
  When the business ******************************************************************** was sold to **** *******, I am contractually no longer responsible for the day-to-day operations of the ********************************* business, the assets that ********************************* business held, nor the clients that the ********************************* business had at the time of sale. I also cannot contact customers without prior written permission given by the new owner (**** *******). Contacting clients/accounts that were sold would breach the sale agreement. The only instance that I can communicate is when a customer has reached out to me requesting further instruction as the new owner refuses to contact or return emails, texts, phone calls, etc. When this has occurred in this instance, I have done all that I can do to reach out to **** ******* via Phone, Email, texts and inform him of the concern and inform the individual that I no longer own the business and that they will need to contact the new owner **** ******* for further information.
  
  In this situation, **** ******* had purchased the business in its entirety (as described above) and I have only responded to individuals that have reached out to me directly to inform them to reach out to **** ******* for further information. Since the completion of the sale of *********************************, I no longer maintain any contracts / contacts for the customers of *********************************
  
  **** ******* bought the business as a whole.  There was never any discussion and/or agreement otherwise. The recycling bins are owned by **** ******* / *********************************.  It would be illegal for me to retrieve the bins as I am not the rightful owner. In fact his (**** ******* / *********************************) website ********************************* is still active (as of Tues. Dec. 10, 2024) with a phone# **************, **************************************** email and appears to still be accepting new orders. I imagine this frustrates and confuses the community as it does myself!
  
  It seems **** ******* decided to stop communicating with his recycle business customers and leave them high and dry, frustrated and without answers. This in return has forced customers to reach back out to me for answers. I understand the feelings of customers as I have been extremely frustrated myself with the actions of **** *******.
  
  I deeply care very much about my community and although I know **** ******* is contractually wrong, I dont want you to be left stranded.  I was truly hoping **** ******* would do what is right and responsible and I have given him adequate time to do so.  
  
  Flathead Father **** will continue the legal process with **** ******* as he also refuses to respond to me as well to obtain the charge-back funds from him (**** ******* / *********************************).  In the meantime, as you mentioned, you have already initiated a charge back, thus getting your funds returned for the charges you mention. As I do not hold records for this charge, I have not denied a chargeback you have initiated. Presently this is at my loss. I cannot pick up your recycle bin as it is property of ********************************* / **** *******.
  
  
  Best Regards,
  
  **** ***********
  **************

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22628768
  
  I am rejecting this response because: the only contract I ever received/agreed to is with Flathead **************************** so I expect them to deal with this.  
  
  Sincerely,
  
  *** *****

  Business Response

  Date: 12/18/2024

  I'm not sure what else I can say to this customer. We have provided all necessary information that we can.

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22628768
  
  I am rejecting this response because: the only contract I ever signed or agreed to was with Flathead Father and Son so your continual attempt to shift blame is a little ridiculous.

   

  I've received a partial refund via my credit card company.  Since I never received any service from your company and am now stuck storing a worthless recycling bin, if you will refund all other charges, I will drop the matter. 
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:11/25/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged Flathead Father N' Son recycling for monthly recycling. I signed a Credit Card Authorization Form as well as a Monthly ********************* on August 12, 2024. I wrote them a check on that day for $114.99. This was for an $85.00 deposit on a 95 Gallon Recycle Bin rental, & $29.99 for first months service. I signed a credit card authorization for future monthly service. We received 1 recycling pick up in September. We were charged on our credit card for 3 months recycling pick up, for October through December, on October 1, 2024 for $93.57. We never received any further service/pick-up. We contacted the person who sold us the service, **** ***********, ************/************. He told us he sold the recycling part of their business to **** *******. ************. ********* father sell firewood, which apparently they are still doing). He said they were overwhelmed with business from the recycling, & just couldn't handle it. He said he had turned over all the deposits, collected funds, and contracts over to **** *******, and because of his contract with ****, he couldn't do anything to help/intercede. **** gave me ****** number, which I called and left a voicemail on. I got no response, so I texted him, which he did respond to. He said he did NOT buy the business, nor does he have any of the deposits, collected funds or contracts. He said he can't call people back, because he is getting so many calls, from people that **** is referring to him. He said he doesn't know why **** is doing this. I went back & called **** again, and he just reiterated what he had already told me. He said there is nothing he can do. When I told **** that I have a contract with him, and not ****, he said he was sorry that the customers are caught in the middle, but there is nothing he can do, per the terms of his contract with ****. I would like to return the 95 Gallon Recycle Bin, and get my $85.00 deposit back. I would like to get the prepaid amount of $93.57 returned to me.

  Business Response

  Date: 12/04/2024

  Please allow me to reiterate and clarify the facts for Flathead ************************************ business ********************************* was started by Flathead ****************************************** The business, ********************************* was sold to **** *******
  ************* / ************* ****************** which occurred Tuesday
  September 24, 2024 to **** ******* with a deposit made for the purchase of the
  business in its entirety (Clients, Contracts, Recycle Bins, Routes, Vendor
  Contacts, Computer Software/app, etc). The remaining payment was made
  October 1/2, 2024. Billing scheduled for October 1, 2024 was part of the
  business purchase. At time of the business purchase, all customer contracts,
  Clients, Recycle Bins, Computer Software/app, etc., were immediately handed
  over to **** *******. **** ******* started making contact with customers right
  away to inform them that the business was sold, new business contact
  information and the next scheduled pick-up day for that particular client from
  what I have heard from customers.
  When the business ******************************************************************** was sold to **** *******, I am
  contractually no longer responsible for the day-to-day operations of the
  ********************************* business, the assets that ********************************* business
  held, nor the clients that the ********************************* business had at the time of
  sale. I also cannot contact customers without prior written permission given by
  the new owner (**** *******). Contacting clients/accounts that were sold would
  breach the sale agreement. The only instance that I can communicate is when a
  customer has reached out to me requesting further instruction as the new owner
  refuses to contact or return emails, texts, phone calls, etc. When this has
  occurred in this instance, I have done all that I can do to reach out to ****
  ******* via Phone, Email, texts and inform him of the concern and inform the
  individual that I no longer own the business and that they will need to contact
  the new owner **** ******* for further information.
  In this situation, **** ******* had purchased the business in its entirety (as
  described above) and I have only responded to individuals that have reached
  out to me directly to inform them to reach out to **** ******* for further
  information. Since the completion of the sale of *********************************, I no
  longer maintain any contracts / contacts for the customers of
  *********************************
  **** ******* bought the business as a whole. There was never any discussion
  and/or agreement otherwise. The recycling bins are owned by **** ******* /
  *********************************. It would be illegal for me to retrieve the bins as I am not
  the rightful owner. In fact his (**** ******* / *********************************) website
  ********************************* is still active (as of Tues. Dec. 3, 2024) with a phone# (406)
  ********, *********************************************************************** email and appears to still be accepting
  new orders. I imagine this frustrates and confuses the community as it does
  myself!
  It seems **** ******* decided to stop communicating with his recycle business
  customers and leave them high and dry, frustrated and without answers. This in
  return has forced customers to reach back out to me for answers. I understand
  the feelings of customers as I have been extremely frustrated myself with the
  actions of **** *******.
  I deeply care very much about my community and although I know **** *******
  is contractually wrong, I dont want you to be left stranded. I was truly hoping
  **** ******* would do what is right and responsible and I have given him
  adequate time to do so.
  Flathead Father NSon will continue the legal process with **** ******* as he
  also refuses to respond to me as well to obtain the charge-back funds from him
  (**** ******* / *********************************). In the meantime, as you mentioned, you
  have already initiated a charge back, thus getting your funds returned for the
  charges you mention. As I do not hold records for this charge, I have not denied
  a chargeback you have initiated. Presently this is at my loss. I cannot pick up
  your recycle bin as it is property of ********************************* / **** *******.
  Best Regards,
  **** ***********
  **************

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22570643
  
  I am rejecting this response because: My contract is with ************************************************** Recycling, not with **** *******. I know it would be easier to just pass this on to the new owner, ****, but I am contracted with **** ***********. As such, I would like my refund from Ryan ***********, and if he wants to figure it out with **** *******, that is his concern/responsibility.
  
  Sincerely,
  
  **** Kay *****

  Business Response

  Date: 12/15/2024

  see attached