Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SEPT 11,2022 I BOUGHT A T- ***** FROM THIS COMPANY AND THEY SENT THE WRONG SIZE AND I ASKED FOR A REFUND AND I WAS ACTULLY TOLD F*** YOU BY BOTH *****S I HAVE THE EVIDENCE BOTH ON ******** MESSAGER AND IN MY EMAIL I WAS NICE ALTHOUGH I WAS ****** OFF AT THE MOMENT WHEN I BOUGHT THE ***** IT DID'NT SAY THEY DONT GIVE REFUNDS BECAQUSE THE **** WOULD'NT OPEN FOR ME OTHERWISE I WOULD NEVER HAVE BOUGHT IT I DO WANT A REFUND NOW SINCE I WAS TOLD TO BASICALLY TO F*** OFF BY THE ***** ******************************* AND MARK ********************** THE FORMER ****** DRIVER SO IF THIS IS HOW THEY TREAT CUSTOMERS THEY SHOULD"NT BE ALOUD TO DO ANY BUSSINESS OF ANY KIND I HAVE CONSIDERED LEGAL ACTION BECAUSE OF THE VULGAR LANGUAGE .

  Business Response

  Date: 09/30/2022

  Hi, 
   
  This is in response to the letter I have just received in the mail regarding a complaint from one of my customers. This customer is claiming that I refused to give him a refund after I sent him the wrong size T-shirt. This is incorrect. He ordered the wrong size T-shirt and then demanded that I send him the correct size. I explained to him that he could purchase the correct size and that I do not accept returns on T-shirts. I will only issue a refund if something was my mistake. In this case, he ordered the wrong size for himself. It was not me who sent him the wrong size as I sent him exactly what he had ordered. 
   
  I have attached a photo of his order. The customer placed an order for a S, but then emailed me saying he had ordered a 2XL. This is false as can clearly be seen in this photo. 
   
  Thanks, 
  ******* Martin 
  Mark Martin Archive, LLC

  Customer Answer

  Date: 10/02/2022

   
  Complaint: 18029730
  
  I am rejecting this response because: **** martin told me F*** YOU in a personal email i do not accept this complaint i want my money back from this individual because of the foul language that was used and if not everyone involved will be getting sued for a lot more than the amount asked for the app that was used did not open explaining the refund policy therefore i was not aware of a no refund policy i tried the app several times all I'm asking is for my money back I'm retired on medical and inly get one check a month if no refund again all involved will be sued 
  
  Sincerely,
  
  *******************;