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Business Profile

Asphalt

Asphalt Paving & Professional Coatings
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Asphalt paving and professional coating came out and did our asphalt driveway August 22 of 2024. Over a month and a half later I started having weeds come through my Asphalt. I told them about it and the owner *** text messaged me back-and-forth, adjusting the date and time that he would come out to correct the situation Finally to send two of his workers out only to do a Band-Aid repair on my driveway and use a torch and some asphalt filler and compact it. And then two days after that, I had weeds coming up in different areas on my driveway all over again. I contacted him about it and I have had no contact with him ever since and that was about two weeks ago. So I reached out to a reputable Asphalt and concrete contractor in ********, ******* to have them evaluate the job at which point in time I got a write up stating that they failed to do proper work before laying the asphalt and that the work that they did to remediate the weeds coming up was nothing more than a Band-Aid. The detailed review that I had basically stated that the entire driveway needed to be torn up and replaced.

    Business Response

    Date: 11/25/2024

    Me and ***** already havent worked out. He is happy. He was supposed to reach back out to you guys. I tried to call a couple times. No response back from you guys.

    Sent from my iPhone

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The driveway in areas has weeds sprouting all over the parking spaces and along the right side of long driveway. Had other professionals come out and gave their opinion and it was down to this-They didn&#**;t use enough product or lay down the materials correctly.

    Business Response

    Date: 06/07/2023

    I will get back to her. It has a phone number. She has mail in letters and I have stopped by her place and left my card there. I had no phone number to reach back out but I will call her.

     

    Sent from my iPhone

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