We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Detailing

Big Sky Detailing and Cleaning Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 27, 2023 I dropped my pickup off for a premium package detailing for the amount of ******. The time of drop off was 9am , pick up at 2:30pm. At 3:30 pm I contacted the owner who stated he was still working on the vehicle and that it would be done closer to 5pm. At 6pm(closing) I went to pick up my vehicle. The carpets had not been shampooed not had they been deodorized-the reason I had taken my vehicle in. The box was not cleaned nor was the floor mat to the back seat. I had the guy rinse off the mat to the back seat as I needed to get to another meeting. I soon realized after leaving and further inspection that the work I paid for was not done. My personal items had been stolen and not returned to the vehicle and my fuel tank was missing gas from it. I dropped off the vehicle at 1/2 a tank and it was down to a quarter. This who experience is upsetting. I trusted a professional business with good reviews and they took advantage of my time, money and vehicle. I do not recommend this business to anyone and a police report has been filed.

    Business Response

    Date: 05/23/2023

    *************** to a complaint filed by ******************. I do not agree with this complaint as I have up loaded some video clips. She had her truck detailed on April 28th, 2023 I have proof of that date. I will allow you to have access to all our cameras to assure you I did my job. You can also see the conversations we had and that I was willing to fix anything. Also you can see in the video that I did not steal as well as I am seen cleaning all parts of her complaints. As far as the gas you can see that I had her truck running for about 2 hours well I had the heater on to dry the carpet after extracting them. 

    Thank you,

    ***********************;

    hope to hear from you soon and as i said your more then welcome to have access to all my cameras for that day.

Big Sky Detailing and Cleaning Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.