Complaints

This profile includes complaints for First Interstate Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First Interstate Bank has 166 locations, listed below.

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  First Interstate Bank

  401 N 31st St Billings, MT 59101-1200

  
• 

  First Interstate Bank

  40 N 5th St Custer, SD 57730

• 

  First Interstate Bank

  696 Main St Deadwood, SD 57732

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  First Interstate Bank

  351 East Main St Hill City, SD 57745

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  First Interstate Bank

  343 S Chicago St Hot Springs, SD 57747

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not believe this bank is to be trusted. I started a new job recently and needed to have my account number and routing number as well as account type. I was initially told by first interstate in the past that all info would stay the same after they acquired great western. This is the first time they lied to me. I found out while trying to set up direct deposit my routing number was completely different and the one I had wasnt accepted. I also needed proof of the account info. I searched the app, the website, statements that were mailed out and also reached out to the bank via the website and got a we will contact you in 1-2 business days. That was weeks ago. I have not heard back at this point. I have moved and no longer have this bank in my town. I tried again a few days later and still no response. I attempted to call them but realized my phone didnt work because I was unable to have my paycheck deposited into my account so my phone bill had not been paid. I reached out online again to let them know that this was my only way to reach them and still no response. This has caused my account to go negative which I am confused by because when it was great western I had it set so that the account was not able to be overdrafted. In the 10 or so years at great western an over draft didnt happen. This was changed without my consent. I am requesting AGAIN info on how to close my account with first interstate because this situation is ridiculous, its not my fault they have poor customer support (I also requested this info online over 2 weeks ago. Shocker; they didnt send it). Also that the over draft fees are removed due the fact that I have been reaching out for weeks at this point to get MY account info and Im not able to, I feel that this was done purposely so they could make a profit. Its concerning that I dont have access to my own banking info and they have made changes to my account without my consent.

  Business Response

  Date: 12/12/2022

  We have been trying to reach you by phone. Please see the attached letter for more information. Thank you.

• Initial Complaint

  Date:10/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a horse trailer in July 2022 and regrettably my loan is through First Interstate Bank. When I bought the trailer I got a quote for insurance ($18 a mont) through Geico but didnt have the *** at the time and planned to call back. In Sept, First Interstate sent a notice to provide proof of insurance. I called Geico again and provided the *** and the fax number to First Interstate so that proof could be provided. On Sept 21, ***** sent the binder to First Interstate. On Oct 14, after insurance was in place and proof had been provided, First Interstate Bank added a retroactive policy for Aug and Sept and added $985 fee for two months of insurance to my loan. First Interstate Bank was well aware that a policy was in place but found an unethical opportunity to make money in a completely predatory way. This fee was not about insurance. I had provided proof of insurance 3 weeks before it was added. This fee was entirely a corrupt scheme designed to take advantage of a consumer.I wont even go into details about the absolute incompetence shown by the banking attend (*******) on ****************** in ********, **. Filling out automatic payment paperwork for the loan was a task she had trouble with. Finding the proof of insurance that ***** sent in Sept also proved problematic. All paperwork (proof of insurance and automatic payment) were provide at least twice.This is not reflective of community banking, rather predatory practices.

  Business Response

  Date: 11/04/2022

  Please see the attached letter for a response. Thank you.

  Customer Answer

  Date: 11/05/2022

   
  Complaint: 18314228
  
  I am rejecting this response because:

  First Interstate Bank finally mailed a copy of the absurd insurance plan they bought after I had purchased insurance.

  - on 9/23/2022 Geico sent a binder to First Interstate Bank showing I had purchased full coverage insurance for approx $20 a month.

  - on 10/17/2022 First Interstate Bank contracted with an insurance company for a 12 month policy that began on 7/21/22 through 7/22/23 for $2329.

  - the 12 month policy was cancelled the same day because all involved knew insurance was already in place.

  - if a 12 month policy costs $2329, how did anyone come to the conclusion that a 2 month policy was $985?

  The ethics of either of these companies do not complimentary them. Assigning insurance to this loan was ethically egregious because insurance was in place. This was an opportunistic move to take advantage of a consumer. if the consumer can purchase insurance for $500 a year, there is no reason for the businesses to be purchasing insurance for $2329 a year unless they are conspiring together to take financial advantage of a consumer.

  I am just one of many consumers that the banking industry has preyed on. I wont let this matter rest until both companies have refunded the excessive funds.

  
  
  Sincerely,
  
  ****************************************

  Business Response

  Date: 11/22/2022

  We did not retroactively apply a policy. We covered the trailer for the two months lapse before the Geico policy became effective. ****** placed collateral insurance is priced higher than consumer purchased insurance which is why we sent the notice to and followed up with phone calls before force placing the policy. The policy for $2329 is not simply divided by 12 to get a monthly amount and we have run three independent calculations on your scenario and found them to be correct. 
  

• Initial Complaint

  Date:10/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has stolen $25 and counting from me for holding bank accounts that fountain less than $200 in them. Each month the bank withdraws $5 without my consent from my savings accounts, I have never overdrafted and there are always sufficient funds in accounts. This bank has made an unreasonable and what should be if it is not- illegal withdrawal of my own funds and if I were ever to overdraft it would be their fault for withdrawing my hard earned money from my account without my consent or any notification. They are attempting to punish those with fewer dollars in accounts even if their total sum of money invested in the bank is higher than $200 total. They are punishing those in poverty and they need to be held responsible for their discrimination on the grounds of financial holdings In their bank.

  Business Response

  Date: 10/21/2022

  Please see the attached response. Thank you.

• Initial Complaint

  Date:10/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have my mortgage with First Interstate Bank. It was with ****************** and Interstate took them over.I received in the mail a paper from the courthouse saying my taxes haven't been paid. I immediately called First Interstate Bank on 9/16 and spoke to *****. I told her my taxes were due by 9/23 or my name would be in the local newspaper. She said she would pass the information to the department that takes care of it. I then called the courthouse on 9/23 to see if the taxes have been paid. They were not. I called First Interstate Bank again and spoke with ********. She read the notes on my account and passed the information to the department. Where I was told they would overnight the payment to the courthouse. I gave them the number for the courthouse and asked them if they could call and let them know what was going on. I asked to speak to a manager. The next day I got a call from *** and she assured me that my name would not be in the paper and that they say that to scare people. At that time the check still hadn't went out to the courthouse. On 10/6 on my way home I picked up the local paper. Sure enough my name was in it for not paying my taxes. I got home and called the bank again. Talked to ******** and she said the check went out and how sorry she was. I asked to speak to a manager. She said ****** had left for the day, but she would have him call me the next day. I received a call from ****** and told him how embarrassing this was for me. I live in a small town where everyone know everyone. I have a lot of family that live here. How embarrassing. He couldn't even assure me this wouldn't happen again. I pay my bills on time and I get treated like this. I have never had this problem until now. Something needs to be done.

  Business Response

  Date: 10/19/2022

  Please see the attached letter. Thank you.

  Customer Answer

  Date: 10/26/2022

  If the bank follows through with it being taken care of by the due date. I was assured before it was going to be taken care of and it wasn't.  Maybe the bank needs to put a correction in the newspaper that it was their fault the taxes weren't paid.
  

  
  

• Initial Complaint

  Date:10/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/1/2022-my husband and I noticed on 10/1/2022 that our bank account was hacked, we called First State Interstate Bank 800 number and notified them our account was comprised and gave them all the details. They failed to stop the charges from going through from that point forward. 1, ****. has been removed from our account from fraud. we have been with this bank for more than 10 years and as of today they have not resolved the situation and our blaming us, being ***************************** and ******************************* because they are claiming they sent a text to my husband regarding the charges. I have talked to the bank manager with no resolution I am now negative on my account.

  Business Response

  Date: 10/27/2022

  Please see the attached letter. Thank you.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Interstate Bank is an institution of incompetence and scam artists. I had to shut down my bank accounts because they were moving money around without my knowledge or authorization. I was patient and understanding but the problem persisted with no end in sight. The credit card division of First Interstate is even worse. They redeemed a payment but keep sending me statements with interest and late fees for something they were already payed on. I have sent letters with proof from my current bank that it was redeemed on there end and had numerous mind numbing phone calls that lead right back to square one over and over and over again. They have ridiculous excuses for why it's not getting fixed. Most recently I spoke with a very rude and unprofessional lady that gave me an email to send proof of payment but it was an incorrect email address. I have given up and payed it again with interest and late fees to save my own sanity and move on from dealing with these crooks. DO NOT BANK WITH FIRST INTERSTATE BANK!!!!!!!!!!

  Business Response

  Date: 09/27/2022

  Please see the attached letter, thank you.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2022, when 1st Interstate bank took over ******************* my 16 year old daughter got a direct deposit from her employer which posted to her bank account. My name is on her bank account because she is a minor. The bank called us out of the blue and told us that they were shutting down our internet banking because they thought her employer was a fraud but had not proof of it and could not give us any proof. My daughter called customer service to make sure everything was ok and she could purchase her senior pictures with her direct deposit. After being transferred 4 times and being on hold for awhile she finally spoke to someone who told her that the money was hers and she could spend it. My daughter paid for her senior pictures and purchased another item spending a total of $1,100. The next day, my daughter checked her account because even thought I couldn't access internet banking she still could just for her account. She discovered that her account was **** dollars negative and when we went into the bank to talk to them and maybe even close our accounts, we were treated very rudely by the personal banker. The personal banker basically shamed my daughter and told her she was irresponsible with her spending and she has to pay the money back and if she didn't than I did. They told us that they put her direct deposit in a hold due to fraud but once again gave no explanation or proof of it being fraud. After 6 days of being on hold, the bank put the direct deposit into my daughter's account after deducting the $**** they said that she owed. The next day, once again, her account was negative and they told her that they had decided to send the money back to her employer. At this time, my daughter had ended her employment due to being told her employer was fraud although we later found out this was not true and this employer was not fraud. According to the bank, we still owe them $**** which is now in collections although they had already taken the $**** out

  Business Response

  Date: 09/27/2022

  Please see the attached letter, thank you.

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am beyond furious at how absolutely awful this bank is. As a small business owner you have absolutely ****** me. This is beyond outrageous what this bank has become. I want Great Western back. Who is running this god **** bank? Let's see where to start! I have requested MULTIPLE times that my online banking account be upgraded so I can have all of the features as my business partner. You have disabled on the online banking; such features as viewing THE **** ACCOUNT NUMBER. I have to call him and get him to send me this information, I cannot transfer money, all I can do is view it. Second, you have disabled my debit card which was a GW card. The only issue is YOU NEVER SENT ME A NEW F****** CARD. It is 7:20pm, all of your staff is off work and I have no way to pay for the bills and services I need to. I cannot contact anyone. You also NEVER SENT ME A NEW DEBIT CARD FOR MY PERSONAL CHECKING ACCOUNT EITHER. This is without a doubt the absolute worst I have ever been treated by a bank, the sheer level of negligence is insane. I have no way to access MY MONEY and run MY BUSINESS. Not only that, you have sent a total of 0 NOTICES TO ME ABOUT THE DISABLING OF MY CARD AND THE SWITCH TO A NEW CARD. So here I am stuck without a way to access my funds and operate my business, because of your complete and utter stupidity and incompetence. Not only did you not send me my new business card, you also didn't send my business partner one either. So we have literally 0 ways to spend our money.Onto point 3, when I attempted to use the "secure support" from within the online banking. I get a wonderful little error "Internal error FMIS-****/ ******************* Please try again. If the problem persists, please contact your Financial Institution" Does anything at this f****** bank work?

  Business Response

  Date: 08/19/2022

  Please see the attached letter. Thank you for allowing me to help.