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Business Profile

Ceramic Tile Contractors

Pierce Flooring & Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ceramic Tile Contractors.

Complaints

This profile includes complaints for Pierce Flooring & Design's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pierce Flooring & Design has 9 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Carpet is coming apart after less than 2 months. they offered to replace carpet but not insatllation. I feel that i shouldn't have to pay for any additional chjarges. Plus i do not want the same carpet that is coming apart.

      Business Response

      Date: 10/08/2024

      We are actively trying to assist this consumer and have had contact with him today.

      * We have not at this point been able to identify a manufacturing defect in this carpet.

      * This consumer purchased materials only, and our company did not charge for or contract for the labor portion.

      * Our offer of replacement of the carpet, with the same material, or same priced material, is made as an accommodation to assist in the resolution of this matter.

      * The consumer is aware and agrees that should he choose a more expensive carpet he would need to pay the difference.

      * The sub-contract third party installer who performed the installation has indicated the willingness to make repairs to attempt resolution with the current carpet in the home, the subcontractor states that he has not been called by the consumer and asked to return to perform any repairs at this point. 

      * It is possible with communication and discussion that the subcontractor would be willing to assist with the replacement at a reduced rate, or even no charge, but that is not within our company's control to dictate. 

      * Our company has been in business for 100 years; we pride ourselves on excellent customer service and doing what is right and fair in every circumstance. We firmly believe that providing new carpet at no charge to this consumer in this circumstance is very fair, and our position on not providing or paying for labor is very firm.

      We will stay involved; we will work to find a suitable alternative product if that is the consumers decision, we will communicate with the consumer and subcontractor along the way to attempt to bring satisfactory resolution to this issue. 

    Pierce Flooring & Design is NOT a BBB Accredited Business.

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