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Business Profile

Child Care Centers

Big Sky Imaginarium

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Care Centers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On april 24, 2023 i was informed to pay for girl care cause i was out of hour i had no problem doing this. I paid for my normal packs 60 hrs per child which comes out to $902.28. They know i don't come often and no one induced a sale was going to happen or that the business could close. at the end of June i tried contacting the daycare through bright wheel no response. i try again on July 5 still no response. i finally when by the business and it was closed no sign nothing. I still have $727.32 of credit at this daycare and they didn't have the decency to contract to use my credits or give me a heads up they were closing. to where know i have to find another daycare for my kids and I am out $700 dollars for daycare that had put for care for my kids. I have been trying to get a hold of the owner of the business at the time. i am getting know where. i have call both other businesses she owns left two voicemails and facebook message her on the business and her personal. I am a single mom who rarely uses daycare but I sometime have to and the facility had knowledge of this. I was never called, informed, or given an opportunity to use the credits i had remaining to this establishment. I am very dishearten that this happened. I was told the business was going under new ownership but in the message there was no indication that the business was going to be changing or closing.

Big Sky Imaginarium is NOT a BBB Accredited Business.

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