Complaints

This profile includes complaints for Billings Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Billings Clinic has 14 locations, listed below.

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• 

  Billings Clinic

  801 N 29th St Billings, MT 59101-0905

• 

  Billings Clinic

  2800 10th Ave N Billings, MT 59101-0703

• 

  Billings Clinic

  PO Box 35100 Billings, MT 59107-5100

• 

  Billings Clinic

  2917 10th Ave N Billings, MT 59101-0721

• 

  Billings Clinic

  201 Yellowstone Ave Cody, WY 82414-9313

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing Dispute Incorrect Application of Prompt Pay Discount:I had surgery at Billings Clinic last fall and received a $50,000+ bill in December. Their website and statements advertise a prompt pay discount:"20% discount if paid within 0-19 days. 10% discount if paid within ***** days."As a self-pay patient, I qualified. Unable to meet the 20% deadline, I worked hard to pay within ***** days for the 10% discount:1/8/2025: Paid $20,000 online 1/11/2025: Paid $27,368.28 (discount applied only to remaining balance, not full amount)I expected a refund of 10% on my initial $20K payment. My wife contacted financial services, who said it was under review. After no response, I called on 1/31 and spoke with *******, a supervisor. He denied my request, claiming the discount required a "one-time, in-full payment."Nowhere in the written policy is this condition statedonly that payment must be made within ***** days, which I met. When I pointed this out, ******* admitted the wording "may not be correct" but insisted thats their practice. When I pushed back, the call disconnected or I was hung up on. My callback went to voicemail and was ignored.On 2/3, I called again. Initially denied access to a supervisor, I was eventually reconnected with *******, who reiterated the denial and stated they had no plans to clarify their misleading policy.Since the written terms do not require a single transaction, I told him I intend to file complaints. Billings Clinics refusal to honor their own discount terms and failure to provide clear policies suggests deceptive billing practices. I request a refund of the missing discount.

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************** recovered funds which were erroneously paid to Billings Clinic in the first billing. Following BlueCross BlueShields audit the first billing was cancelled, $845.60 was provided as a credit to the account since it was above the agreed contracted amount. The second Billings Clinic billing on March 18th was paid in full (4L0X-001.Following surgery January 5th, 2024, I received numerous correspondences from both Billings Clinic and BlueCross BlueShield starting January 7th, 2024. Most recently on January 28th I called BlueCross BlueShield (*****), we spent about forty-five minutes reviewing the billing, EOB and the notes. He verified by looking at the first billing which was paid; however, in the audit the error in billing was discovered, cancelled and the payment was recovered by ********************. The first bill was cancelled by errors and the second billing had been paid in full. ***** stated that I had been credited the $845.60 due to over payment. He reiterated that I did not owe Billings Clinic the $845.60 this was money that was above the contracted amounts agreed upon by ******************** and Billings Clinic for the procedure(s).

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/3/2024 *************************** was in an accident. I brought him in with my main concern being his injurys/road rash being cleaned out. I sat in the waiting room for 2 hours and couldnt even get a blanket. when brought to a room we sat there for 6 1/2 more hours. During that time we saw one nurse one ****** I asked numerous times to have the wounds cleaned. I was told that they were short staffed, that is why they werent administering care. Four hours into our time in the emergency room, they finally came and took him to do a few scans. I was never given the results of the scans until the second ****** came on shift when the first ****** was leaving their shift and poked their head in the room I again asked, if they were going to come and clean the wounds, I was told again that they would send someone in in the meantime this going on. I sat in the room and listen to the nurses at the station. Sit out there and chat about their personal lives and instead of attending to their patients When I went out and asked him what the problem was because I was getting no help nor care for my child. They kept giving me the excuse that they were understaffed finally half hour before we were discharged. I was able to get someone to very unprofessionally rinse off his knees , which wasnt even the full extent of the road rash and wounds that he had also in the meantime that between his two ankles he has 18 screws so that was another concern of mine. I was told they did x-rays and scans of them all although when I got home from the emergency room, I had to cut my childs socks off and peel the cotton out of the wounds because it was burned into his skin , in which they never even looked at and its hard to believe that they took x-rays and scans when his socks and shoes were melted to his feet. I was never shown any of the x-rays or scans. I was just told everything was OK ************ was billed $4396. Leaving me a balance of $774.11 for care that I do not believe was administered

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a payment arrangement with Billings Clinic on January 15, 2024 for an amount of money owed. On January 29, 2024, I received a letter that a payment plan for double the amount was entered into, which I did not agree to or authorize. I also have not received an invoice for such charges. On February 17, 2024 I received yet another letter, again increasing the amount owed on my payment plan. When calling Billings Clinic each time, I was told that their system automatically does that because a billing period closed. Not only did I not authorize them to add this to my payment plan, but I also have yet to receive an invoice for these two increased amounts. Billings Clinic is attempting to charge me money that is currently unaccounted for. Once I receive an invoice for these two other amounts, I will determine if a payment plan is necessary or not as the money is pulled from two separate accounts and is required to be kept track of for business expenses.

• Initial Complaint

  Date:12/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3, 2023, I had a radiology scan done for an ongoing issue. It was the type that my insurance required pre-authorization. Over a week later, I received a letter from my insurance company, which was dated the day after my procedure, stating they denied my scan due to it being in a hospital setting rather than a less expensive facility. The denial was not of the actual scan, but of which facility it was at. I called the billing department of Billings Clinic and they said the pre-authorization was done the day of the procedure. After follow-up calls, I learned that insurance had initially said it was approved at the facility, but then later said no. Regardless, Billings Clinic personnel should have done the authorization prior to the day of the appointment, which was very early in the morning. I filed an appeal on the final bill, which totaled to $2001. I have since called every couple of weeks to get an update on the appeal. There have been some slight updates, but no answer. Until the other day. I received a letter, dated November 28, 2023, that stated I will be sent to collections within 30 days if I dont send full payment. I was told multiple times by several employees not to pay anything until the appeal was finalized. I called after I received the letter and the employee I spoke to said there was an update, that my insurance would submit a new EOB in regard to that scan. She said she would email to see what is being done regarding the appeal and let me know. I have heard this every time from various employees. I havent heard from a single one of them. I would like the appeal to be finalized and hopefully the amount forgiven since both insurance and Billings Clinic had miscommunication about the authorization, yet Im the one who has to pay for it. Had I known to get the scan done at another facility my insurance would cover, I would have done so. Simple as that.

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is outlined in the correspondence sent via email on July 11th. I will resend the letter if you have not received it.

• Initial Complaint

  Date:03/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was treated at this facility on 3/22/2022 and again on 3/23/2022. As with most insurances these days it took awhile to process the bill. On Sept. 23, 2022 I received my bill with what the insurance had paid and what my responsibility was, I called and PAID the entire amount owed. On Dec. 23, 2022 I receive another bill from this facility saying I owe another $1545, no explanation for the charge. I have called the facility numerous times trying to clear up this charge, I visited with the billing ***** on site in Jan. 2023 for over 2 hrs. and they could not explain the extra charge, they just say "it was a late billing, something must have been missed" but they can't explain what it was. My itemized bill shows a few contractual write offs the insurance doesn't allow and that amount and the amount that is now charged seem oddly similar. When I spoke with them last week, I was told that it wasn't charged to me but the Ins. that I didn't owe anything as of now. This charge is almost a year old.I went to this same facility in Jan, 2023 for some pre-op testing and same thing has happened again. I received my bill, PAID it in Full and now I just received a bill with additional charges for the same date, same line item as the bill I just paid. I like my Dr. at this facility but there business practices have a WHOLE lot to be desired. It's almost like it's on the verge of fraud, like they are trying to recouping the contractual write-offs. This business practice they have going is very frustrating, you have your bill paid, and then all of a sudden they come up with more charges witch seem bogus now after dealing with it for almost a year now. Please Investigate these Billing Practices *************************

  Business Response

  Date: 03/14/2023

  Billings Clinic reviewed Ms.******** ********** we agree with the facts that she presented, and we have taken corrective action.
  
  

  - ****************** was treated at Billings Clinic ********** on March 21 and March 23.

  - Billings Clinic submitted a claim to Ms. ******** health plan for reimbursement for the services provided.

  - Ms. ******** health plan reimbursed Billings Clinic for a portion of those charges, and ********************** had a remaining patient responsibility (the deductible for her health plan) for the services ********************** ********** provided.

  - Billings Clinic sent ********************** a statement for her responsibility in September 2022, which she promptly paid.

  - The claim that Billings Clinic submitted to Ms. ******** health plan did not include a fee in the amount of $1,545.00 for a radiology technician.

  - In December 2022, Billings Clinic mistakenly sent ****************** a statement for these additional charges rather than submitting them to her health plan.

  - When ****************** called Billings Clinic to address this issue, Billings Clinic submitted to **************** health plan a claim for reimbursement of these charges.

  - Ms. ******** health plan denied the claim as it was past timely filing.

  - Billings Clinic has adjusted Ms. ******** balance to zero, and she no longer shows a balance for her March 21 and March 23, 2022, encounters at Billings Clinic **********.

  
  Ms. ******** complaint also raises concerns about an encounter at Billings Clinic ********** on January 11,2023. We believe no further action is warranted based on the following:

  - ****************** had an ** electrocardiogram at Billings Clinic ********** on January 11, 2023.

  - A statement went out on 02/21/2023. ****************** paid the balance in full on 02/23/2023.

  - The results of the ** electrocardiogram were sent to Billings Clinic to be read 02/25/2023.

  - On 02/26/2023 a $0.00 balance due statement went out to patient.

  - On 02/28/2023 a claim was generated to cover the $29.00 for ** doctor to read results. Insurance paid the $29.00 on 03/09/2023.
  
  We believe these actions have addressed Ms. ******** concerns, and we thank ****************** and the Better Business Bureau for giving us the opportunity to respond.

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife, *****, has a serious neck injury and was told to call a direct line to the neurology department if she has certain symptoms. She calls but cannot get anyone to answer or call her back in a timely manner. Someone needs to respond if she follows the procedure that the clinic gave her.

  Business Response

  Date: 09/26/2022

  Thank you for allowing Billings Clinic to respond to this complaint.

   

  The manager of Billings Clinic's neurology department called and spoke with the complainant's wife, discussed her concerns, and provided her direct contact number should she have difficulties in the future.

   

  We believe that we have addressed complainant's concerns. Please feel free to reopen this complaint if there is anything else we can do.

  Customer Answer

  Date: 10/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Hills