Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our new construction contractor is in default of his agreement/contract to finish our project final check list within his allotted 42 time period. These check list items include:Finishing all trim ( I gave him examples of areas that needed to still be caulked - some were completed but others were not checked - ALL TRIM NEEDS to be caulked Some of the trim and ******** **** work have not be caulked - may need to be sanded to make them flush. ( ex stair well and kinsleys room) Screens need to be put in Garage needs to be finished - door trimmed out, there is a random wire sticking out of the wall still Outside back covered patio has a mismatched piece of siding - that needs to be replaced or painted - newly caulked in grey - piece of wood is tan. There are 3 or 4 sliding doors still missing the locking mechanism. We do not have a chime for our door bell- security company said thats something the builder needs to finish Outside front patio still has a hand full of areas that need to be sealed /finished 2 cabinet handles missing in kitchen island 1 s**** missing from downstairs light switch I have sent numerous emails - with photo descriptions trying to help facilitate the finalization of this project and the builder continues to do half fast attempts when its convenient for him. We would like this resolved asap- or we will have to take this to small claims court . Thank you

  

  Business Response

  Date: 10/13/2023

  First off, the contract states that one list should be compiled and submitted and the suggestion of the clients lender and myself was to live in the house for a few weeks so as to capture all touch-**** I received this list on September 17th with a threat that you only have 7 days to complete. We are not going to be at the clients location without preferably *********************** present.  I coordinated and completed most work between Sept *****th. I also went again on October 11th.  I spoke with ***** and Deb ******** mother) to communicate about future visits to complete anything else necessary.  Most of the pictures were addressed prior to this report.  Some only required advance communication from homeowner to further understand.  The wire in garage is due to pre-wire for thermostat that homeowner requested for future garage heater. One of the pictures was pencil marks, no taping required.  Patio boards were painted on Oct. 11th after color match completed.  Handles were picked up and installed on Oct. 11th.  Garage is unfinished.  There was not adequate funds allocated for trimming out garage.  This was not part of the original bid.  Shiplap was damaged when homeowner had someone install TV.  I volunteered to repair, but this was not an issue due to me.  Door bell is already part of the security system and rings to homeowners phones and wired to speakers that have not yet been installed due to budgetary constraints.  However, I am happy to install as my electrician did pre-wire for this, but most homes with Smart Ring System do not want a standard door chime.  Again, communication lacking from homeowner.  Most of the front porch had already been finished during Sept. visit.  When I went to finish on Oct. 11th, homeowner disposed of materials needed that were left on location.  Coordinating with ***** to go back, as I will need to recut boards for those minor touch-****  Handrail was custom handrail and was installed when finished last week.  Caulking was homeowner responsibility as they took responsibility for "Painter Package" due to budgetary constraints.  Painters do the caulking and spackling.  I volunteered to assist and am still happy to address missed spots with homeowner available to point out those areas while I am on location.  This was not my responsibility but happy to help with kind communication.  I feel communication from ***** has been hostile and has made this finishing work difficult.  Homeowners insisted upon moving in to the house before the construction was completed which made the final weeks difficult working around homeowners moving in and mess.