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Business Profile

CPA

Streamlined Services, PC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are seeking resolution with Streamlined Services. We worked with ************************* last spring to complete our taxes. What shouldve been a straight forward transaction was complicated by an error on the W2 of my former employer. ******************** found the discrepancy and had me sign a power of attorney to act on my behalf to discuss the issue with ********* Health. He assured us that the issue was addressed and the taxes were filed. We ended up paying him multiple times exceeding $1000. Several weeks ago we were sent a letter from the *** pertaining to the discrepancy. I contacted ******************** whom said he sent a response. He then emailed an invoice at $337.50 for 1.5 hours of time on 1/15/24. He refused to give me a breakdown and would not answer my question as to why we were being charged anything since this shouldve already been addressed. He was texting about the issue and I told him that I would feel more comfortable if we could discuss. He then refused to answer any more calls, texts or emails. He eventually had his office call me but they refused to let me speak with him unless I paid them $60 per 15 minutes. They would not disclose any answers about the billing either. We have yet to receive an actual bill outside of an email and never received the requested explanation of time and why we were charged. After he sent the original email, he sent a late fee just 7 days later bringing the total to $341.72 on 1/22/24.

    Business Response

    Date: 01/31/2024

    Invoice has been voided. See attached.

    Customer Answer

    Date: 02/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

Streamlined Services, PC is BBB Accredited.

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