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Business Profile

Estate Sales

Legacy Estate Sales & Services L.L.P.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Estate Sales.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *************************** was advertising a butcher block kitchen island on ******** through his company. I am located 2 hours away so I asked if I could place a hold deposit and pick up the island the following weekend. He said 50% so I paid him a 50% deposit on CashApp and told him I would drive to his store the following weekend. That following weekend I drove 2 hours to his store and when I arrived the store was closed. I messaged him and he said he was at a wrestling tournament and wouldn't be available. Since I lived 2 hours away I ask if I could have my deposit back. He agreed and said I would see it in **** business days. After about ****************************************************** CashApp to which he declined. I then inquired to him about the status of my deposit return on ********. His response was to then block me.

  • Initial Complaint

    Date:04/14/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/12/2022 my household goods were sent to Legacy ********************************** 14th *****************, ********, *******. A contract was drawn up and signed by both parties. In August of ************************************************* the contract. And I have been trying for most of the year to contact this business by phone and have not been able to reach any one at this business. I have started to get concerned and tried all the phone numbers I was given and also a phone number which was given to me by the ************************** (that did not go through). The ************************** assured me that the Business was still viable. I went to check the business location and the doors were locked, garbage was strewn all around and papers covered the windows. I no longer live in ******** and live in ************** and I flew in this week so I could check on this business. I feel that there is a violation of the contract because they did not send any advertisement to me showing me the prices, plus the advertisement.Thank you for any and all help you can give me,*******************

  • Initial Complaint

    Date:11/03/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Legacy Estate Sales in ********, **. Took contents of two storage units and a double garage full of tools, furniture, household items, hunting and camping equipment and archery equipment. I was promised an inventory list and a contract. I have not received either. I have made several attempts to contact them and no one will return my calls. I have also received no money for all the items they took. I was promised money within two weeks. They began taking all these valuable possessions on September 15th, 2022. I need help to resolve this issue.

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a motorized cart for my mom because she cant walk right now and they said it worked, wouldnt let me ride on it to try it, only walk next to it. They had to search 3 set of ri gs to find a key for it, which isnt the right key at all. I got it home safely in my Escalade and my mom sat on it and it makes a terrible noise and eonr move. We contacted the owner and he got an attitude and told us to check ourselves. Then told us to come to the shop, we set up a time and he left when we saw us come in. So I left and came back. He told me to get out of his business. I see he has a record of pulling guns on customers and doing this other times with customers

    Business Response

    Date: 09/10/2022

    We first need to get the facts out straight about this complaint. Which is another frivolous attempt and trying to get money back from a small business owner after you did something to the scooter. FACT 1: YOU AND A STAFF MEMBER DROVE THE SCOOTER THROUGH THE STORE AND OUT TO YOUR CAR. YOU COULD NOT RIDE IT BECAUSE OF YOUR EXTREMELY LARGE SIZE AND BEING MORBIDLY OVER WEIGHTED. IN FACT, YOU STATED TO ME, "I DIDN'T RIDE IT BECAUSE IF I SAT ON IT AND BROKE IT YOU WOULD BLAME ME. MY STORE IS SET UP TO RECORD **** SO I WOULD BE HAPPY TO SEND THE **** OF THIS. 

    FACT 2: IT WAS EXPLAINED TO YOU AT LEAST 3 TIMES THERE WAS NO REFUNDS OR EXCHANGES AND YOU WERE BUYING AS IS. SHE ALSO ASKED SEVERAL TIMES IF YOU WANT TO WAIT AND BRING YOUR MOM IN. YOU SAID NO AND YOH UNDERSTOOD WHAT AS IS MEANT.  GUESS SHE WAS WRONG AND YOU HAD A HARD TIME UNDERSTANDING THAT.

    FACT 3: YOU WERE TOLD TO LEAVE AFTER YOU THREATENED TO, 1. AND IN YOUR WORDS THROW A FING ROCK THROUGH MY WINDOW THE 2. STATED I HOPE YOUR TAXES ARE IN ORDER BECAUSE I'M GOING TO HAVE YOUR FING A** AUDITED. 

    FACT 4: I HAD SCHEDULED A TIME WITH JUROS TO HAVE THE SCOOTER CHECKED OUT AND IF IT WAS OUR FAULT HAVE IT FIXED. HOWEVER, YOU LOST YOUR TEMPER AND MADE THOSE THREATS BEFORE I COULD TELL You THAT.

    All this can be proven through audio recording and by contacting JUROS. 

Legacy Estate Sales & Services L.L.P. is NOT a BBB Accredited Business.

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