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Business Profile

Fence Contractors

Superior Fence, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

This profile includes complaints for Superior Fence, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Superior Fence, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid him our half down and since then hasn't responded or Given a refund! Took our money and no response back. Now has another number!

    • Initial Complaint

      Date:01/03/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired ***** of Superior Fence LLC on July 3rd, 2023. We signed the contract and paid him half the total down as a deposit, $1719.40 for materials. We should've known he was a red flag, as he requested the check be written to his personal name, not his business name. It is a small job, only 13 posts with standard 6 foot white vinyl privacy fence and a gate. Our estimated start date was the week of August 1st - 5th. ***** never showed up. Initial excuses were: he had no help, no one wants to work, no one wants to work for the amount he's paying, etc. He kept putting us off starting with a couple days, which turned into weeks, and months. We finally decided to fire him and terminate the contract come October 2023. We gave him one last shot and he finally showed up in the beginning of November (after weeks of constantly texting and calling him with minimal response) and drilled the holes for the posts. He was at our house for maybe 45 minutes and left without saying a word. That is all the work that was completed. The entire month of November 2023 was a back and forth text conversation of him lying to us saying "I will finish this week" or "I will finish tomorrow or be there tomorrow". He eventually told me all this was a lie and he actually took almost the entire month of November off due to his "mental health" due to ongoing family/marital problems. We had the same luck with him in December, giving us the same responses and never showing up to finish the work. Eventually we had enough and gave him a hard date of January 1st, **** to finish the fence or he was fired. Again, we had no response from him. He eventually texted back saying he would finish the fence the last week of December and that is the last time we have been in contact with him. His website no longer exists and he is no longer licensed/registered with the state associations. I have tried calling him and does not answer and his phone no longer has a voicemail. All we want is our deposit money back.

    • Initial Complaint

      Date:12/06/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business was paid half down $2600 on August 25th. Business owner-***********************- had not come to complete job. November 15th, ***** offered a refund and will now, not answer calls or messages. No money has been received and no phone call returned.

    • Initial Complaint

      Date:11/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 30, 2023, I accepted and agreed to a contract for a cedar backyard fence with Superior Fence LLC in ********, **. I negotiated with the owner, *************************, and sent him a check for 1/2 the total amount, $5245, as requested (for materials). He has since cashed the check. Aside from the initial evaluation and estimate, ****** has done no work on site. No post holes, nothing. He had indicated to start the project in spring 2023 but this never happened. His communication has been extremely poor, with several promises to start which never materialized. In almost every interaction I have had to lead out. After many failed attempts at communication and no progress on the project, I texted ***** that wed rather cancel the project and have our money returned. He agreed. This occurred on 8/23/23, five months after we paid him with no work at all accomplished. Despite ongoing attempts to communicate (on my part), we still have not had our money returned. It has been about 2 1/2 months. At this point I am just requesting help to have our money returned. I can verify all of the above with a copy of our text exchanges. Thank you.

    Superior Fence, LLC is NOT a BBB Accredited Business.

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