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Business Profile

Gymnasium

Anytime Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Anytime fitness when i first signed up told me that the difference and why it was so expensive was because i would be getting coaching help and also them helping me with a meal plan. I was told that it was 37 dollars by weekly but gettibg charged 50 dollars. when i went in to cancel my membership i was told that i wuld have to go through the third party i have gone thru the third party which is *** fitness, the last time i went into the club they told me I had ****************************************** 50 dollars. when i asked for a refund they told me that i would have to go through the third party because they lady named ***** was super rude and didnt want to help us.

  • Initial Complaint

    Date:07/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Enter to win a free membership at ACE that was next to Anytime Fitness .Was told I won a "one year free membership", had a meeting with staff that stated I would only have to purchase the key-fob for $39. A week later I was charged $104, called the cooperate number after calling the gym and other numbers given by people. The gal named ***** stated I would have to cancel my member via email. After a week of emails back and forth they took $250 and another $39 out of my account without me giving them permission. Then today they took out $35 and $39 without warning or without reason. There was no free membership, they keep taking out money without any warning and evetime I call they say I have to call another number, When I call they tell me to call the original number, I finally called my bank to stop them from pulling money out with out letting me know why.

    Business Response

    Date: 07/26/2023

    The customer won a $100 giftcard through a community prize box. When she came in to collect it, she signed up for a membership, with all details in the agreement she provided 5 signatures on. When the issue regarding charges was brought to the regional manager (after the submission of this complaint), the customer was contacted and her cancellation was processed following the policy outlined in the agreement.

  • Initial Complaint

    Date:12/27/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to cancel a membership because I no longer live adjacent to the location and the company refused to cancel

Anytime Fitness is NOT a BBB Accredited Business.

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