We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hospital

St. Vincent Healthcare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital.

Complaints

This profile includes complaints for St. Vincent Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

St. Vincent Healthcare has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • St. Vincent Healthcare

      1233 N 30th St Billings, MT 59101-0127

    • St. Vincent Healthcare

      2900 12th Ave N Billings, MT 59101-7506

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May 2021 I was in an accident. I was flown to St Vincent Healthcare in ********, **. My care was great and I have no complaint regarding the physicians and medical staff. However, the billing department is where my complaints fall. I was told I should apply for ******** and my accident would be covered. According to ****, my case worker, ******** would cover my staff from the date submitted (she said she submitted the paperwork as soon as she arrived at work after Memorial Day weekend) plus up to 3 months previous. According to **** my entire visit would be covered. The accident involved a vehicle so auto insurance was pending. I was in the hospital from May 28, 2021 until July 27, 2021. After my discharge I had follow up appointments with an urologist in **************, ** at ********************** hospital and ALL surgeries and visits were paid 100% by ******* ********. I also had follow up visits in ********, **. Of the $300,000 + bills ******** ended up covering approximately $30,000 leaving my balance $270,000. The auto insurance is still pending but all parties do not understand why St Vincent handled the ******** so poorly. They seem to have only accepted ******** after there was a lien put on the auto insurance. I feel I have been mislead and deceived.

      Business Response

      Date: 08/29/2022

      We appreciate your feedback, which helps us improve service for all of our patients.  We ask that you contact our billing department directly with your concern and allow us the opportunity to investigate your concerns.  Please contact us at **************.  Thank you in advance for your time. 

    St. Vincent Healthcare is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.