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Business Profile

Hotels

Billings Hotel and Convention Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Friday May 2 Arrived at **** 5:25-5:30pm dropping off spouse at international languages banquet.Parked in S side of the lot Driving a 2022 **** mav.Left 5:40-5:46 Damage to skid plate noticed from rebar in the parking block I parked at.May 5 Called; directed to manager **** ****. He shared his email stating he would look into it asking me to email him the complaint.Complaint emailed 1 weekMay 12 Emailed Jace again for follow up.Jace replies denying any Rebar in their parking lot.6:45 Arrived at facility requesting staff member to accompany scene of the incident. Acknowledgment of not 1 but many sticks of rebar sticking up too far out of blocks by grounds keeper Rochy.Front desk collected my information; assured me I would receive a call the next day. If not, instructed me to email Jace.3 days No call back recieved May 15 Called front desk for follow up at 10:57; forwarded me to Jace VM. Left a detailed VM.May 18 Sent follow up email to Jace on explaining that the standard for parking block material should not exceed 6 inches in order to prevent vehicle damages. Informed that I had taken many photos of Rebar sticking out parking blocks in **** lot that exceeded 6 inches. I also offered again opportunity for them to make things right. Consulted a local body shop with repair quote. May 19 Recieved 2 emails from Jace acknowledging damage w/ apologies that they would not fix it. Subsequently dismissing apology and reverting back to a state of denial.I repliedstating that I would give 3 days of opportunity to fix their parking lot, to communicate honestly and professionally, and to make things right. If they had not reached out in 3 days, I would file a complaint with the BBB and write an online review to protect future drivers from damaging their car in the **** parking lot, saving them a few thousand dollars.May 21 final email reminding them fairly that I would be filling a complaint on May 22 3 days following the email on Mon; No reply

Billings Hotel and Convention Center is NOT a BBB Accredited Business.

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