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Business Profile

Medical Spa

Vitality Medical & Wellness Center, PC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/14/2022 I made a payment of $****** to Vitality Medical Wellness Center and received confirmation of payment. A few weeks later I received a bill for $****** (the same charge/account that had already been paid) but this time threatening to send me to collections. I was out of state and did not have access to my records so I quickly paid the $****** again for fear of being sent to collections and having it affect my credit score. This was 01/02/2023.I was then able to confirm with my records that I had already paid the $******. I contacted the company who advised me they were a third party billing agency and I would need to contact my provider. I emailed my provider with the information and waited weeks for a response. I then received email confirmation from the provider stating they had in fact missed my refund but assured me I was on the refund list for the month of April. Since that time, I have had to remind them via email monthly about the refund. My last contact was in June where I was assured that although they had forgotten about me, they would definitley get me on the next list and then the next list. I have now gone over 4 weeks with no email or phone response from the provider and have not received the refund. I am frustrated and upset at why I have had to fight with this provider for almost 8 months on a ****** dollar charge that should have been an easy reversal after they admitted they had overcharged me. I do not know what to do at this point.I have attached the two confirmation emails confirming the over payment as well as the providers email acknowledging they had made a mistake and would be sending me a refund. I have dozens of additional communication promising to send me the refund as well as the last dozen that have gone unanswered. I am happy to send whatever documents are necessary and I sincerely appreciate the help. Respectfully, *******************

Vitality Medical & Wellness Center, PC is NOT a BBB Accredited Business.

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