Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a KIA **** from this dealership on 5/21/20. I paid $3768.00 for an extended warranty. My husband was diagnosed with cancer and died two years later. As I was looking through my papers after his death, I saw that I didnt have a contract for the warranty . I called the dealer in early May, and they verified that a mistake had been made, and I didnt have a contract, and was due a full refund of $That is as far as I have gotten. I have been unable to receive my refund, even with extensive work with ***********************, ********************** and ******. This week I was told that a new contract was written ** in order to get the refund. I never signed a new contract and this is fraudulent.I have been ** contact with ********************* and they have not been able to resolve this either.Please excuse the writing on the uploaded document. It is where I kept my notes.
Business Response
Date: 07/27/2022
On July 20, 2022 a refund was issued for the service contract, paid directly to ***************** for the full amount. We apologize for this oversight and frustration caused to the customer.Customer Answer
Date: 07/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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