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Business Profile

Pawnbroker

First National Pawn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

This profile includes complaints for First National Pawn's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

First National Pawn has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • First National Pawn

      1633 Main Street, Ste. A #381 Billings, MT 59105

    • First National Pawn

      13 Colorado Ave Laurel, MT 59044-3112

    • First National Pawn

      1012 N 7th Ave Bozeman, MT 59715-2506

    • First National Pawn

      240 Montana Ave Havre, MT 59501-3566

    • First National Pawn

      1805 9th St W Columbia Falls, MT 59912

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** dollar payments towards several pawns not for resale as of 1/08/2024.I have a receipt with a payment that should have returned a few items, Friday 1/05/2024 brought items into **** shop mybitems were transferred to due to an employer employee situation and no resolution to return items. I have a 406 dollar total to repay, 280 dollars in credits, not all items fit under the remainder amount and the **** shop has retained mybitems and threatened my innocence. Which alleges financial control and therefore friday I confirm financial abuse resulting from my ****. I am seeking return of my payments and the return of my items due to unreasonable methods to interact with the client.

      Business Response

      Date: 02/08/2024

      I am currently gathering documents pertaining to this situation and will have a response back to you asap. How much time do I have to respond? I am dealing with short staff due to illness so it may take me a day or two to get back an appropriate response.

      Business Response

      Date: 02/09/2024

      Hello, In response to your request I have included all transaction slips #:474419 and #:47390 are redemptions from August and October 2023. Also one purchase #:47532 that item was sold to ** on 12/07/2023. These two pawns are in ************************* possession. we have the signed **** slips with her signature on them. I can scan those and send them if you like. Her history is good and she redeems her pawns. 

      Next are the transferred pawns from ************************* location in ************* to ****************************************************. Story behind that is our Man working in 615 Highton location passed away. Being shorthanded we moved the **** balance from Highton St. to **********. posted signs to assist customers regarding the move with phone numbers and a note saying "Sorry for the inconvenience all pawns have been moved to ******************* This move was completed on 12/19/2023. This added at no cost to customers an additional 40 days to pay fees or redeem pawns.

      Transferred pawns are #:47460 #:47441 #:47497. ***** was informed by me Jan 1,2024 at *************** her reaction was less than pleased, claimed we stole her items and that I was discriminating against her. Included are the scans of these **** tickets. Next she goes to 3110 S. Reserve location and attacks employees there regarding the transfer and her pawns. She was informed again be myself, ********, ****, on several dates by phone and in person. Never paid the fees and her pawns defaulted.

      Her items are being held back until we resolve this matter.

      Business Response

      Date: 02/09/2024

      ********** like this, A formal loan contract is signed and thumb printed by customer confirming their understanding of the terms and conditions. Dates of maturity are printed on each ticket, and is pointed out to customer. We offer 30 day loans with an additional 10 days grace ****** bringing the total time to 40 days. On the 41st day the loan goes into default and items go on the floor for sale. When we have a customer that calls to inform us they will be late we hold back the **** items for a short ****** of time to help them recover their pawns.

      *********************** gave us no option and did not attempt to pay the interest, she just yelled at us on four different days by phone or in store and left. All of her items were out for sale and a couple video games and a controller sold. the rest are on my desk waiting for her to resolve the matter. She refused to pay the **** several times and left us no choice but to do our jobs. We did everything in our power to help her.

      Customer Answer

      Date: 02/27/2024

       
      Complaint: 21115481

      I am rejecting this response because:

      Sincerely,

      ***********************

    First National Pawn is NOT a BBB Accredited Business.

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