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Business Profile

Photographer

Tara Reiners Photography

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a photography boudoir session with ********************* Photography for April 21st 2022. I paid the 99$ booking fee and set the appointment. I went to the appointment at the set time and day. The appointment went very well and the photos were taken. ********************* has multiple packages available for purchase. I chose the gold package for $3,000, that was paid upon completion of the photoshoot on April 21st (please see the attached photo for reference on packages). The timeline for photos and products per **** at the time of service was **** weeks from the session. On June 4th (6 weeks post session) via ******** messenger I inquired about the photos. **** replied that same day stating it will still take **** weeks for completion of the photos snd products. On July 14th (12 weeks sport session) via ******** messenger I again inquired about the photos and products. There was no response fro *********************. On August 3rd (15 weeks post session) via ******** messenger I repeated my request for information on my products and photos. **** responded that she was working on the photos in front of mine and mine would be next up. Finally on September 5th (**** weeks post session) my photos and app arrived. After receiving the photos, there were some editing concerned that were addressed. I also voiced my frustration with the lack of communication and the delay in timeline (phots are attached). I still had not received the photo book that came with the package. On November 8th (**** weeks post session) I emailed **** about the remaining products that I have not received from my package choice. I have yet to receive a response. I would simply like my products or a refund for those products.

Tara Reiners Photography is NOT a BBB Accredited Business.

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