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Business Profile

Property Management

BP Asset Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have squirrels invading my apartment for the second time the property owner does not care.

    Business Response

    Date: 06/12/2023

    ********,

    I am sorry you have squirrels in your apartment, but my property management company is located in ********, ** and you are in Virginia, you have the wrong Property Management Company.

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since December 12, 2021 I have not had access to my mailbox, It broke on that day, and the post office replaced the lock a few days later. It worked once, and then the key would go in but not turn, In January the post office confirmed that it was the property manager's job to fix it. After multiple requests for said problem to be fixed, and confirming with *********************- owner of BP Asset Management that they agree it is their responsibility, this issue is still not resolved. In February, I spoke with the receptionist, around February 22nd, and she said that it would be 2 weeks. In April, this issue was still not resolved, and I sent a typed letter to BP Asset management, and they responded with a pay or quit notice, and in the 8 years that my roommate and I have lived at this property, we have never been late with rent. They "lost" our check, but cashed it on April 15th. After sending out their letter on the 12th. I have proof of all of this, as well as over 300 videos and photos of health and safety issues just at my building alone!! I have contacted the property owner ******************* and associates with ***************** LLc. as well about this issue.

BP Asset Management is NOT a BBB Accredited Business.

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