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Business Profile

Radiology

Eastern Radiological Associates, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

This profile includes complaints for Eastern Radiological Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Eastern Radiological Associates, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received medical imaging in July of ************************************************************************************************************ I owed them $520.76. I never received a bill so I don't understand how I was ever sent to collections for it. I expect to be connected by this company and have a full explanation as to why I never received a bill and why I was sent to collections.

      Business Response

      Date: 04/04/2025

      Re: Response to Complaint ID #[********.]
      To Whom It May Concern,
      Thank you for the opportunity to respond to the recent complaint submitted regarding an outstanding balance that was sent to CB1 collections.
      We understand the patients concern and would like to clarify that the collection notice they received does not pertain to Eastern Radiological Associates (radiologist).
      Upon reviewing the matter, we determined the collection in question was issued by Yellowstone *******************, a separate and independent medical (pathology) entity.
      Although both organizations provide medical services in our community and may be involved in the same episode of care, they operate independently,maintain separate billing departments, and issue their own statements.
       We sympathize with the patients confusion, as it is not uncommon for patients to assume all charges related to a single visit, episode of care or procedure are consolidated. I checked our systems,and we do not have an account for Mr. ****** at this time.
      Eastern Radiological Associates takes patient concerns seriously, and we strive to provide clear and accurate communication regarding our services and billing practices. If there is ever a concern directly related to our practice,we welcome the opportunity to address it promptly and thoroughly.
      Thank you again for bringing this matter to our attention. Please let us know if we can provide any further information.
      Sincerely,
      ***** *****
      Director/Compliance Officer
      Eastern Radiological Associates

    • Initial Complaint

      Date:06/14/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never received a bill from the business. **** was immediately sent to collections without any follow-up or attempt to contact me prior. This is unacceptable making a single contact and not following up regarding an outstanding bill prior to going straight to collections, seems like shady business practice. Come to find out the bill was lost in the mail by the ***** additional attempts should be made to reach out to the patient prior to sending to bill collections. I would love to talk to a representative of the company to help determine what was the issue in receiving the bill but their current phone tree hotline says the option to speak to a representative is not valid.

      Business Response

      Date: 08/05/2024

      *******,
      Subject: Response to Complaint Regarding Billing Process
      I am writing in response to the complaint your company received. I apologize for the delay in getting back to you; I was out of the office for an extended period.
      It is unfortunate that ****** had a negative experience with our billing process for medical services. Medical billing can be complex and challenging. For many years, our contracted billing agent, *********************** Services (APS), was well respected, and we received very few complaints. However, after APS was sold, we noticed a decline in performance.
      In May 2024, APS sent out a letter addressing a billing system error. Please find the letter attached, as it addresses the concerns ****** raised. As of June 1, 2024, Eastern Radiological Associates has transitioned to a new billing agent. We are confident that our patients and customers will find the new services satisfactory.
      Thank you for bringing this matter to our attention. If you have any further questions or concerns, please do not hesitate to reach out.

      Customer Answer

      Date: 08/09/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Eastern Radiological Associates, Inc. is NOT a BBB Accredited Business.

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